Zeinab Mourad

Experienced administrative and billing professional with over 10 years in healthcare. Diligent and detail-oriented, skilled in optimizing operations, enhancing revenue, and ensuring efficient billing processes. Bilingual and proficient in various software applications, with a strong foundation in managing office tasks and supporting administrative functions. Holds NMLS and Life & Health insurance certifications. Proven ability to streamline filing systems, coordinate schedules, and improve overall office efficiency. Adept at data entry, document management, and communication, consistently delivering results through accuracy, organization, and problem-solving skills. Team-oriented and adaptable, prepared for roles that demand precision and excellent coordination.

• Spearheaded an initiative to automate routine billing tasks, which reduced manual workload by 40% and allowed team members to dedicate more time to high-priority projects, resulting in increased overall productivity.
• Negotiated payment schedules with insurance providers and patients, increasing timely collections by 25% and reducing outstanding balances, which strengthened cash flow for the department.
• Created and led training sessions to align billing practices with updated compliance standards, empowering the team with knowledge that decreased compliance issues by 15% and improved internal audit results.

• Mortgage Loan Originator NMLS: License #2598481 | 2024
• Life & Health National Producer: NPN #21185068 | 2024
• GED ( General Educational Development), Detroit, MI, 2012