Zeinab Noor
Rochester,MN
Summary
Compassionate and results-driven healthcare professional with over eight months of hands-on experience as a Registered Patient Care Assistant (PCA) at Mayo Clinic. Skilled in delivering high-quality, patient-centered care across emergency, intensive care, and pediatric units. Known for excellent communication, adaptability, and collaborative teamwork in high-pressure environments. Dedicated to supporting patients with daily living activities, while ensuring safety, comfort, and dignity. Seeking to bring clinical knowledge and compassionate care to a healthcare team committed to excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Assistant (PCA)
Mayo Clinic
Rochester, MN
01.2024 - Current
- Delivered direct care to patients in emergency, ICU, and pediatric units, ensuring their safety and comfort.
- Assisted with activities of daily living (ADLs), including bathing, dressing, feeding, and mobility.
- Monitored and documented vital signs, reporting changes promptly to the nursing team.
- Supported clinical staff with procedures and responded to patient needs with empathy and professionalism.
- Maintained cleanliness and infection control standards in patient rooms.
- Earned consistent positive feedback from both supervisors and patients for reliability and patient-centered care.
Member Services Representative
Sam’s Club
Rochester, MN
04.2018 - 01.2024
- Provided exceptional customer service and support to a high volume of members.
- Handled membership sales, renewals, and inquiries with accuracy and professionalism.
- Managed transactions and maintained accurate cash handling procedures.
- Assisted in inventory tracking and restocking to ensure a seamless shopping experience.
- Collaborated with team members to meet store goals and ensure customer satisfaction.
Education
High School Diploma -
John Marshall High School
Rochester MN06-2019
Skills
- Patient monitoring
- Vital signs assessment
- Infection control
- Patient documentation
- Assistance with ADLs
- Customer service
- Patient Care & Safety
- Vital Signs Monitoring
- Communication and empathy
- Critical Thinking
- Time Management
- Inventory and cash handling
- Electronic Medical Records (EMR) (if applicable)
Certification
- CPR/First Aid Certified (Current)
Timeline
Patient Care Assistant (PCA)
Mayo Clinic
01.2024 - Current
Member Services Representative
Sam’s Club
04.2018 - 01.2024
High School Diploma -
John Marshall High School
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