Zeinab Tibil
Fords,NJ
Summary
Dynamic and strategic Business Intelligence professional with a strong analytics background. Leveraging extensive expertise and managerial experience to drive business success and innovation. Committed to enhancing organizational performance through advanced communication, organizational, and leadership skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retention Specialist
Altice USA
02.2019 - Current
- Developed and implemented strategic customer retention initiatives, leading to improved customer relationship management and operational efficiencies
- Managed departmental escalations, utilizing exceptional communication and problem-solving skills to resolve issues and enhance customer satisfaction
- Conducted negotiations and educational sessions with customers, reinforcing relationships through persuasive presentations and informed interactions
- Led efforts to upsell company products and services, driving revenue growth while focusing on customer satisfaction.
Customer Experience Specialist
Dish Network
11.2017 - 10.2018
- Delivered exceptional customer support, resolving complex billing and technical issues through advanced problem-solving and analytical skills
- Served as a mentor for new staff, facilitating team collaborations, and overseeing smooth onboarding processes through organized training and teamwork exercises
- Contributed to developing team strategies and best practices, enhancing overall team performance and customer experience.
Medical Billing and Coding Specialist
Docs Medical
08.2016 - 10.2018
- Led the management and streamlining of billing processes, demonstrating strong organizational and leadership skills to improve financial accuracy and patient satisfaction
- Enhanced revenue collection and minimized outstanding claims through strategic research, critical thinking, and persistent follow-up efforts.
Education
MBA in Organizational Management (Analytics) -
Eastern University
St. Davids, PA05.2026
Associate of Science in Business Management - Data Science -
Eastern Gateway Community College
Steubenville, OH05.2022
Bachelor of Arts in Modern Languages - French -
Kwame Nkrumah University of Science and Technology
Kumasi, Ghana05.2011
Skills
- Expertise in business intelligence tools (Microsoft Excel, Power BI, Tableau, MySQL) with advanced analytical and problem-solving abilities
- Strong communication and engagement skills, honed through leadership roles and interaction with diverse stakeholders
- Experienced in leading quantitative and qualitative research projects using organizational and open-source resources
- Capable of prioritizing tasks effectively to meet deadlines in high-pressure environments
- Effective leader in cross-functional team activities, with a focus on collaboration and team development
- Adept at working remotely with minimal supervision, demonstrating self-management and initiative
- Problem-Solving
- Analytical Thinking
- Training development
- Retention management
- Interpersonal Skills
- Customer Relationship Management
- Organizational Skills
Certification
- Tableau Business Intelligence Analyst Certificate, Coursera
- Leadership Skills Certificate, Coursera
- Microsoft Power BI Data Analyst Professional Certificate, Coursera
Languages
French
Professional
Hausa
Native/ Bilingual
Twi
Native/ Bilingual
References
References available upon request.
Timeline
Retention Specialist
Altice USA
02.2019 - Current
Customer Experience Specialist
Dish Network
11.2017 - 10.2018
Medical Billing and Coding Specialist
Docs Medical
08.2016 - 10.2018
- Tableau Business Intelligence Analyst Certificate, Coursera
- Leadership Skills Certificate, Coursera
- Microsoft Power BI Data Analyst Professional Certificate, Coursera
MBA in Organizational Management (Analytics) -
Eastern University
Associate of Science in Business Management - Data Science -
Eastern Gateway Community College
Bachelor of Arts in Modern Languages - French -
Kwame Nkrumah University of Science and Technology
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