Zeineb Ksibi
Doha
Summary
Resourceful and detail-oriented professional with 10+ years of experience in aviation and customer-focused environments, including a supervisory role at Qatar Airways. Skilled in crew coordination, training logistics, planning, and compliance with safety and operational standards. Adept at working under pressure, meeting tight deadlines, and ensuring seamless delivery of training and operational processes. Looking to bring my aviation expertise and planning skills to contribute as a Crew Training Planning Officer.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
14
14
years of professional experience
2014
2014
years of post-secondary education
3
3
Languages
Work History
Supervisor
Al Maha Services, Qatar Airways
03.2024 - Current
- Oversee VIP and premium passenger services, coordinating operational schedules and staff rotations.
- Ensure service standards and punctuality are met consistently.
- Handle real-time problem-solving and recovery planning, ensuring minimal service disruption.
- Collaborate with internal departments to manage resource allocation and ensure compliance.
- Key Skills: Coordination
- Crisis Management
- Leadership
- Time-sensitive Operations
Sales & Operations In-Charge
Roastado Roastery
01.2021 - 01.2022
- Built operational planning from scratch and managed B2B client accounts.
- Monitored KPIs, prepared performance reports, and led staff training.
- Planned and executed marketing and logistics events.
- Key Skills: Operations Management
- Planning
- Reporting
- CRM
- MS Office
Flight Attendant / In-Flight Supervisor
Qatar Airways
01.2013 - 01.2021
- Delivered high-standard onboard services while ensuring compliance with flight safety and operational procedures.
- Trained and mentored junior crew members.
- Regularly engaged in crew briefings, schedule updates, and emergency simulations.
- Key Skills: Crew Coordination
- Flight Safety
- Regulatory Compliance
- Team Training
- Cultural Intelligence
IT / Project Coordinator
ST2I
01.2011 - 01.2013
- Scheduled project meetings, tracked deliverables, and documented system procedures.
- Supported cross-functional teams and enforced process compliance.
- Key Skills: Project Scheduling
- Technical Coordination
- Communication
Education
Master’s - Information Technology
University of Sciences
Bachelor’s - Computer Science
University of Sciences
Pre-Engineering Degree - Mathematics & Physics
IPEIT
Skills
- Planning & Scheduling
- Crew Resource Management
- MS Office (Excel, Word, PowerPoint)
- Training Coordination
- Reporting & Analysis
- Excellent Communication
- Aviation & Customer Service Knowledge
Staff management
- Operational efficiency management
Process improvement
- Strategic planning
Timeline
Supervisor
Al Maha Services, Qatar Airways
03.2024 - Current
Sales & Operations In-Charge
Roastado Roastery
01.2021 - 01.2022
Flight Attendant / In-Flight Supervisor
Qatar Airways
01.2013 - 01.2021
IT / Project Coordinator
ST2I
01.2011 - 01.2013
Bachelor’s - Computer Science
University of Sciences
Pre-Engineering Degree - Mathematics & Physics
IPEIT
Master’s - Information Technology
University of Sciences
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