Summary
Overview
Work History
Skills
Timeline
Generic

Zeisha Washington

Houston,Texas

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

11
11
years of professional experience

Work History

Janitor

Chase Bank
05.2022 - 04.2024
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Kept building spaces premises clean inside and outside.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
  • Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.

Store Representative

Khols Department Store
03.2017 - 03.2022
  • Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Improved efficiency by streamlining processes for receiving shipments and managing backroom inventory storage areas.
  • Assisted in training new hires, helping them become proficient in store policies, procedures, and product knowledge.
  • Ensured safety standards were met by keeping aisles clear of obstructions and promptly addressing any hazards encountered on the sales floor.
  • Resolved customer complaints professionally, finding solutions that maintained both customer satisfaction and company reputation.
  • Developed strong relationships with customers, fostering loyalty and repeat business through personalized interactions.
  • Supported team members in achieving sales goals, collaborating on strategies and sharing best practices.

Store Manager

Family Dollar
01.2013 - 01.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.

Skills

  • Team Leadership
  • Staff Management
  • Staff Training and Development
  • Verbal and written communication
  • Time Management
  • Complex Problem-Solving
  • Staff Development
  • Performance Management
  • Cross-Functional Teamwork
  • Marketing

Timeline

Janitor

Chase Bank
05.2022 - 04.2024

Store Representative

Khols Department Store
03.2017 - 03.2022

Store Manager

Family Dollar
01.2013 - 01.2017

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Zeisha Washington