Zeke Cline
West Jefferson,NC
Summary
Am a young professional and 2025 Graduate of Appalachian State University. Well-versed in Photoshop, Indesign, and Illustrator, as well as Microsoft Word, and Office. Tech-savvy, having spent a lifetime using computers, social media, and editing software daily. Known to be easily adaptable to situations and effectively working with excellence in both group environments, as well as Individual ones. Organized Team Leader, builds positive rapport, inspires trust, and guides teams toward the achievement of organizational goals. A strong facilitator who is adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Experienced with team leadership, strategic planning, and workflow management. Utilizes strong communication and organizational skills to support team objectives and improve operational efficiency. Track record of fostering collaborative environments and driving team success.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Walmart
01.2025 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Receiving Lead
Ingles Markets
03.2021 - 06.2025
- Mentored junior team members to develop their skills and advance their careers, fostering a positive work environment.
- Promoted a culture of open communication by encouraging team members to share ideas, challenges, and successes in weekly meetings.
- Coordinated training programs for new hires, ensuring seamless integration into the team and reduced ramp-up time.
- Recognized and celebrated the achievements of team members, fostering motivation and commitment to excellence.
- Monitored team performance through regular evaluations and feedback sessions, leading to continuous improvement in individual and overall productivity.
- Trained new team members on company procedures, ensuring quick integration and productivity.
- Led a team of receivers, delegating tasks effectively to maintain smooth operations and meet deadlines.
Crew Team Member
Bojangles' Famous Chicken 'n Biscuits
02.2018 - 11.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
Shift Manager, Sandwich Artist
Subway
10.2017 - 01.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours, and inventory movements.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Bachelor of Science - Communication
Appalachian State University
05-2025
Associate of Arts -
Wilkes Community College
05-2023
Skills
- Interpersonal Communication, Electronically, and in person
- Experienced in caring for and educating individuals with special needs
- Experience on stage in theater settings, and public speaking
- Adaptable, Efficient, Loyal
- Adobe Photoshop, Indesign, & Illustrator
- Microsoft Word & Office
- Strong knowledge of social networking applications
- Comfortable and effective using Computers and related programs
- Experienced in management and training positions
- Customer Care
- Graphic Design
- Marketing
- Strong organization
- Stakeholder management
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Customer Care Representative
Walmart
01.2025 - Current
Receiving Lead
Ingles Markets
03.2021 - 06.2025
Crew Team Member
Bojangles' Famous Chicken 'n Biscuits
02.2018 - 11.2020
Shift Manager, Sandwich Artist
Subway
10.2017 - 01.2018
Bachelor of Science - Communication
Appalachian State University
Associate of Arts -
Wilkes Community College
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