Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline

Zeke Ewing

South Jordan,UT

Summary

Seasoned facilities and operations expert, excelling in customer service and problem-solving, honed over years with companies like Hilton. Spearheaded innovative efficiency strategies at Victory Ranch, achieving excellence awards twice. Skilled in troubleshooting and operations management, adept at leading teams to exceed client expectations with unparalleled attention to detail and a strong work ethic.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Laborer

Full Blown Coatings
05.2024 - 10.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.

OWNER/OPERATOR

A Helping Hand Handyman
11.2021 - 05.2024
  • Trained with Hilton team for 5-star satisfaction, 2 awards of excellence
  • Troubleshooting, electric, plumbing, scheduling etc
  • Ability to talk with clients, guests, vendors and have good knowledge of situations, and make sure all involved understand objectives and timelines
  • Lead by example
  • Operations Management
  • Attention to Detail
  • Customer Service
  • Problem Solving
  • Adaptability and Flexibility
  • Strong Work Ethic
  • Perform all tasks requested by clients
  • Plumbing, Electrical, Carpentry Etc
  • Worked with 3rd party vendors to assure price points were correct and projects complete in timely manner
  • Performed all billing associated with clients as well as vendors
  • Lined up assignments for crew in morning to assure priority items were accomplished in timely manner
  • Worked with management and front-line staff to ensure special events and recreation needs were met
  • Built procedure manuals for more safe, effective and thorough work to be completed
  • Worked with Owners and vendors to assure work not being completed in house was done properly and in timely manner
  • Billed out any additional work not generally done in-house or needing professional assistance with
  • Responded to all after hours emergency concerns needing attention

ASSISTANT MANAGER OF FACILITIES

Victory Ranch
05.2017 - 11.2021
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
  • Tracked store inventories and replenished products according to demand
  • Interviewed potential job candidates and made hiring recommendations to general manager
  • Coordinated employee schedules according to staff availability and processed time-off requests
  • Liaised between managers and employees, communicating concerns and expectations to appropriate parties
  • Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools
  • Implemented innovative strategies for increasing efficiency in daily operations
  • Developed training modules and documentation to train staff
  • Started out as a Tech1 changing light bulbs, clogged toilets etc
  • Worked way up to getting crews started in the morning and assuring tasks that were priority were addressed in timely manner
  • Worked with vendors for any 3rd party issues not able to be accomplished by in house team
  • Did orders for inventory I was part of the emergency response team for after-hours issues
  • Worked with coworkers to complete tasks
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Responded quickly to meet customer needs and resolve problems
  • Focused on learning new skills and staying updated with industry changes
  • Participated in ongoing training to enhance own job skills and knowledge
  • Provided efficient and courteous service to customers at all times
  • Managed and coordinated multiple projects while ensuring timely completion
  • Performed general maintenance and repair
  • CPO-Certified Pool and Spa Operator
  • Multipul employee of the month certificates from the Hilton brand of hotels

TECH1-TECH3

Waldorf Astoria/Hilton
05.2010 - 05.2017

Education

High School Diploma -

Park City High School
01.2001

Skills

  • Troubleshooting
  • Operations Management
  • Attention to Detail
  • Customer Service
  • Problem Solving
  • Adaptability and Flexibility
  • Strong Work Ethic
  • Plumbing
  • Electrical
  • Carpentry

Certification

  • CPO-Certified Pool and Spa Operator
  • Multiple employee of the month certificates from the Hilton brand of hotels

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Laborer - Full Blown Coatings
05.2024 - 10.2024
OWNER/OPERATOR - A Helping Hand Handyman
11.2021 - 05.2024
ASSISTANT MANAGER OF FACILITIES - Victory Ranch
05.2017 - 11.2021
TECH1-TECH3 - Waldorf Astoria/Hilton
05.2010 - 05.2017
  • CPO-Certified Pool and Spa Operator
  • Multiple employee of the month certificates from the Hilton brand of hotels
Park City High School - High School Diploma,
Zeke Ewing