Zeke Hayes
Chicago,IL
Summary
Customer-focused Service Supervisor with qualifications in customer service, personal service, account management, staff development and team leadership. Superb conflict resolution and de-escalation abilities. Accomplished in delivering world-class service and improving customer interactions. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Banking Service Supervisor
Convergint Technologies
07.2022 - Current
- In collaboration with Sales, ensures timely contract renewal process is in place. Cultivates and maintains existing accounts and actively pursue new service and system expansion opportunities with existing service base. Ensures renewals for expiring contracts for accounts without an assigned Account Executive.
- Oversees all elements of job and contract management, including manpower scheduling, material procurement and/or cost control.
- Responsible for maximizing safety and quality assurance on all assigned projects.
- Responsible for the administration of jobsite services, and/or colleagues who support estimating, pricing, quoting, order processing.
- Maintains good customer relations, includes prompt response to customer requests and maintaining frequent customer contact.
Banking Specialist II
Convergint Technologies
03.2021 - 07.2022
- Intrusion and hold up system troubleshooting and repair to include control panels and communication systems, integrated lock controlling devices, motion detectors, door, safe and vault contacts, vibration and sound sensors, hold up activation devices
- Access control system service and repair including locking devices, card readers, power supplies and control systems
- CCTV system DVR and NVR programming and operation, camera setup and adjustment, system component troubleshooting and repair
- Safe/Vault drilling
- Safe/Vault combination changes
- Safe Deposit box drilling, repairing and rekeying
- AHD/Night Deposit repair, maintenance, combination changes
- Repair and replacement of under counter locks and components
- General knowledge of keying and locking systems including electronic locks and electronic combination locks.
Banking and Service Technician
Stanley Security
07.2018 - 03.2021
- Time locks and relocking mechanisms
- Safe/Vault drilling
- Safe/Vault combination changes
- Safe Deposit box drilling, repairing and rekeying
- AHD/Night Deposit repair, maintenance, combination changes
- Repair and replacement of under counter locks and components
- General knowledge of keying and locking systems including electronic locks and electronic combination locks
- CCTV system DVR and NVR programming and operation, camera setup and adjustment, system component troubleshooting and repair
- Access control system service and repair including locking devices, card readers, power supplies and control systems
- Intrusion and hold up system troubleshooting and repair to include control panels and communication systems, integrated lock controlling devices, motion detectors, door, safe and vault contacts, vibration and sound sensors, hold up activation devices.
First Line Service and Vault Technician
Diebold Nixdorf
10.2016 - 06.2018
- Vault Technician: Mechanical lock recombination/repair
- Install, repair, and replace electronic locks
- Safe deposit box drilling and replacement
- Night drop repair and maintenance
- Certified to repair Isotec vestibule door systems
- First Line Tech: Diagnosed, repaired, and maintained Automated Teller Machines
- Collaborated with colleagues daily to determine priority
- Developed, and implemented preventative maintenance plans for chronic sites
- Managed $100k worth of inventory.
Driver/Messenger
Brinks, Inc
07.2015 - 10.2016
- Responsible for large sums of money
- Maintaining a positive relationship with customers
- Use of handheld electronic devices to complete daily functions
- Management of receiving and delivering numerous customer orders daily
- Gaining access to and servicing varieties of ATMs
- Performing routine vehicle inspections
- Drive messenger to locations on designated routes
- Record keeping of hours and items on/off vehicle.
Locksmith/Carpenter
Department of Public Works (DMVA)
06.2006 - 10.2014
- Head Locksmith for Camp Grayling from July 2014 to October 2014
- Certified in Basics of Stanley Mechanical Access and Keystone 600N program at Stanley Factory
- Key cutting - knowledge and experience using a rotary cutter and punch cutter
- Lock coring - building and installing A-2/A-4 7 pin system (currently in use on Camp Grayling campus)
- Installation of Key Systems, Inc electronic key storage boxes
- Distribution and receiving of new and old keys and lock cores
- Installation and preventative maintenance of existing as well as new hardware
- Maintenance and updating software/hardware on Key Systems electronic key storing boxes
- Carpenter/Electrician's Apprentice: Pouring and forming cement
- Drywall, painting, and staining
- Commercial/Residential electrical repair, maintenance, and installation
- Servicing and installing commercial panels.
Education
Skills
- Strong customer facing abilities
- Energetic and positive attitude
- Technical knowledge
- Work oriented and self-motivated
- Understanding of budgeting
- Complaint Handling
- Work Order Flow
- Constant will to gain knowledge and improve performance
Proficiencies And Attributions
- Constant will to gain knowledge and improve performance
- Electronically and computer savvy
- Energetic and positive attitude
- Work oriented and self-motivated
- Peak organizational skills
- Committed and loyal
- Strong customer facing abilities
Product Certifications
- 3VR NVR Service Certified
- Avigilon ACM Certified
- Bosch Intrusion Install & Service Certified
- DMP Install & Service Certified
- Genetec Access & Video Certified
- Lenel OnGuard Certified
- March Network NVR Service Certified
- Pacom Systems Service & Install Certified
- Parabit Systems Service Certified
- S2 & OnGuard 8.1 Certified
- Salient NVR Systems Service Certified
- Verint NVR Service Certified
References
- Cynthia Hallowell, Convergint Technologies - Service Manager, (224) 324-7918, cynthia.hallowell@convergint.com
- Tom Thonn, Convergint Technologies - Service Supervisor, (224) 287-1860 tom.thonn@convergint.com
- Joe Morales, Stanley Security - Technical Support Engineer, (915) 227-9792, joe.morales@sdbinc.com
- Katie Duncan, Stanley Security - Manager, (805) 298-3083, katie.duncan@sdbinc.com
Certification
3VR NVR Service Certified
Avigilon ACM Certified
Bosch Intrusion Install & Service Certified
DMP Install & Service Certified
Genetec Access & Video Certified
Lenel OnGuard Certified
March Network NVR Service Certified
Pacom Systems Service & Install Certified
Parabit Systems Service Certified
S2 & OnGuard 8.1 Certified
Salient NVR Systems Service Certified
Verint NVR Service Certified
Timeline
Banking Service Supervisor
Convergint Technologies
07.2022 - Current
Banking Specialist II
Convergint Technologies
03.2021 - 07.2022
Banking and Service Technician
Stanley Security
07.2018 - 03.2021
First Line Service and Vault Technician
Diebold Nixdorf
10.2016 - 06.2018
Driver/Messenger
Brinks, Inc
07.2015 - 10.2016
Locksmith/Carpenter
Department of Public Works (DMVA)
06.2006 - 10.2014