Zeke Nunn
Gypsum,CO
Summary
A dynamic hospitality and customer service professional with over two decades dedicated to providing exceptional, personalized service while consistently exceeding customer satisfaction within the hospitality and service sectors. Proven success in reservation management and upselling at Sixt Rent A Car, directly contributing to revenue growth. A collaborative and solutions-oriented team member with a strong track record of exceeding customer expectations and fostering team success through effective communication and client relationship management.
Overview
4
4
years of professional experience
Work History
Car Rental Agent
Sixt Rent A Car
11.2022 - 04.2024
- Minimized damage claims through meticulous pre- and post-rental vehicle inspections.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Proactively communicated with clients regarding upcoming reservations or changes in vehicle availability to avoid any inconvenience or dissatisfaction later on.
- Coordinated closely with other departments such as maintenance cleaning teams optimize vehicle turnover times enhance overall client experience.
Server/Bartender
Frost Creek Country Club
04.2022 - 10.2023
- Fostered community by ensuring members felt comfortable and valued.
- Efficiently managed food and beverage orders.
- Collaborated in the organization and disassembly of sizable functions.
- Maintained professionalism while creating craft cocktails and fostering member relationships.
- Responded to requests from the club and it's members in a flexible and supportive manner.
Server
Northside Kitchen
04.2020 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience via bussing and resetting tables in a timely manner
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Mount Saint Joseph High School
Baltimore, MDColorado Broker -
Colorado Real Estate School
Aurora, COAssociates - General Studies
Howard Community College
Columbia, MDSkills
- Team player mentality
- Policy comprehension
- Reservation management
- Strong multitasking
- Problem-solving abilities
- Interpersonal communication
Timeline
Car Rental Agent
Sixt Rent A Car
11.2022 - 04.2024
Server/Bartender
Frost Creek Country Club
04.2022 - 10.2023
Server
Northside Kitchen
04.2020 - 07.2022
Mount Saint Joseph High School
Colorado Broker -
Colorado Real Estate School
Associates - General Studies
Howard Community College
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