Zekiah Arnold
Charlotte,NC
Summary
Experienced professional bringing years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Arise
08.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Supervisor
Food Lion
12.2022 - 07.2023
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Data Entry Associate
Adecco
08.2019 - 12.2021
- Improved data accuracy by meticulously entering and updating information in company databases.
- Enhanced team efficiency by completing high-volume data entry tasks within tight deadlines.
- Maintained strict confidentiality with sensitive information, ensuring the protection of company and client data.
- Decreased processing time for large-scale projects through proficient use of data entry software and tools.
Customer Service Associate
Foodlion Grocery Store
10.2018 - 10.2019
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Customer Service Cashier
Walmart
05.2017 - 10.2018
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
High School Diploma -
South Central High School
Greenville, NC06.2018
Skills
- Customer Service
- Inbound and Outbound Calling
- Time Management
- Microsoft Office Suite
- Teamwork and Collaboration
- Staff Management
- Detail-Oriented
- Verbal and Written Communication
- Data Entry and Analysis
- Complex Problem-Solving
- Typing Proficiency (45 WPM)
- Clerical Duties
Timeline
Customer Service Representative
Arise
08.2023 - 01.2024
Customer Service Supervisor
Food Lion
12.2022 - 07.2023
Data Entry Associate
Adecco
08.2019 - 12.2021
Customer Service Associate
Foodlion Grocery Store
10.2018 - 10.2019
Customer Service Cashier
Walmart
05.2017 - 10.2018
High School Diploma -
South Central High School
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