Zela Rojas
Ontario,CA
Summary
Driven Legal Assistant with seven years of experience in Workers' Compensation law. Highly skilled at multitasking and prioritizing tasks to complete projects on time and determine appropriate courses of action. Committed to streamlining processes to facilitate growth in Work Comp. law.
Overview
22
22
years of professional experience
Work History
Senior Legal Assistant
Domingo, Elias & Vu, APLC
01.2016 - Current
- Perform legal and administrative work in assisting an attorney
- Manage attorney’s calendar including scheduling Hearings, Trials, and Conferences
- Provide status updates to clients on their cases
- Transcribe attorney’s dictation from recordings and drafted correspondence
- Schedule appointments such as depositions and medical appointments
- Prepare and file Court documents
- Answer phone calls and discuss case matters with attorneys, doctors, and clients
- Revise all legal documents for accuracy, content, and grammar.
- Enhanced legal team efficiency by drafting and reviewing documents, including pleadings, motions, and discovery requests.
- Streamlined communication between attorneys and clients through diligent management of correspondence and scheduling.
- Reduced case backlog by prioritizing tasks and maintaining organized case files for easy access by attorneys.
- Improved client satisfaction with timely updates on case progress and addressing inquiries promptly.
- Ensured compliance with court rules and deadlines by meticulously tracking filing dates and submitting documents in a timely manner.
- Increased accuracy in billing records through meticulous timekeeping practices for all assigned cases.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
Cash Office Associate
Walmart Inc.
04.2006 - 12.2015
- Provide superior customer service
- Operate a register
- Answered incoming calls and routed calls using a ten line phone system
- Reset departments and modular’s
- Stock and replenish departments
- Zone, clean, and maintain departments
- Teach fellow associates and help them with problems when needed
- Assign and execute tasks in a timely manner
- Reconcile payments (including cash, credit cards, money orders, and checks)
- Counting cash sales from previous day and enter into computer
- Prepare cash for the cashiers for the current day and put them in the registers
- Balancing the safe daily, verify the deposit to go to the bank
- Order money for the store
- Maintain paperwork and reports for the store.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Maintained accurate financial records with diligent data entry and documentation of transactions.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Monitored and maintained adequate levels of currency and coins, reducing downtime due to insufficient funds.
- Identified potential fraudulent activities through vigilant observation and prompt reporting, minimizing financial losses.
- Maintained strict adherence to company policies and guidelines for confidentiality of sensitive information.
- Coordinated with Loss Prevention teams to address discrepancies or suspected theft incidents promptly.
- Performed regular maintenance on cash registers and equipment, ensuring optimal performance at all times.
- Conducted thorough investigations into register overages or shortages, identifying root causes for resolution and prevention of future occurrences.
- Supported colleagues in resolving complex transactions or disputes by providing guidance based on expertise in cash-handling procedures.
- Assisted customers with inquiries about their transactions or account balances promptly and professionally.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits and corporate cash shipments.
- Sorted and counted coin and currency to make change for associates.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
- Trained new employees on proper cash routines, procedures, and requirements.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Investigated financial inconsistencies to solve discrepancies and reported to manager.
Lead Sales Associate
JC Penney
06.2002 - 07.2007
- Accurately counted cash and balanced drawer at beginning and end of each shift
- Received verbal praise from clients for demonstration of initiative and patience
- Prioritized completing tasks effectively in a fast paced work environment
- Worked in collaboration with team members to accomplish daily goals
- Displayed patience and active listening skills while assisting customers who had complaints or returns.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across the team.
- Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
Education
Bachelor of Science in Behavioral Science -
University of La Verne
La Verne, CA08.2019
Skills
- Proficient in Microsoft Word, Excel, PowerPoint, and Publisher
- Fluent in Spanish (Reading, Writing, and Speaking)
- Extremely organized
- Punctual
- Team player
- Able to follow directives from senior partners
- Records management
- State E-Filing Procedures
- Knowledge of legal terminology
- Detail-oriented
- Strong verbal and communications skills
- Proactive
- High level of professionalism
- Adaptability
- Ethics and Professionalism
- Time Management
- Court Filings
- Attention to Detail
- Interpersonal Skills
- Confidentiality
- Proofreading
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Senior Legal Assistant
Domingo, Elias & Vu, APLC
01.2016 - Current
Cash Office Associate
Walmart Inc.
04.2006 - 12.2015
Lead Sales Associate
JC Penney
06.2002 - 07.2007
Bachelor of Science in Behavioral Science -
University of La Verne
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