Zela Estrada
Miami,USA
Summary
Dynamic administrative professional with a proven track record of enhancing clerical and office operations through exceptional accuracy and organization. Recognized for keen attention to detail and the ability to manage multiple tasks simultaneously without compromising professionalism or efficiency. Expertise in Microsoft Office applications complements a commitment to delivering outstanding administrative support, ensuring seamless and effective operational workflows. Dedicated to fostering a productive work environment that drives organizational success.
Overview
26
26
years of professional experience
Work History
Administrative Clerk
Warren Henry Automotive Group
07.2011 - 09.2025
- Organize files and records systematically, ensuring easy access when needed.
- Answer telephones to provide information, take messages, or transfer calls.
- Manage confidential information discreetly, respecting privacy policies.
- Provide administrative support to management staff with strong communication and interpersonal skills.
- Enter and maintain data in computerized systems.
- Resolve customer inquiries quickly through strong problem-solving abilities.
- Perform data entry and upload invoices.
- Process damage claims and return parts to the factory.
- Maintain an orderly and efficient work environment.
- Scan documents into digital format for the electronic filing system.
- Operate office equipment such as photocopiers, scanners, fax machines, voicemail systems, and computers.
- Copy and sort records of office activities and business transactions.
- Prepare emails, end-of-month reports, and presentations with accuracy and attention to detail.
- Review files and records to obtain information and respond to requests.
Office Manager
Norex International, Inc.
04.1999 - 06.2009
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Created and maintained filing systems to ensure accurate record keeping.
- Utilized excellent organizational skills to prioritize tasks effectively.
- Delivered quality customer service to staff and customers.
- Fostered relationships with vendors to expedite orders, repairs and maintenance.
- Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies.
- Developed and maintained effective relationships with vendors and suppliers.
- Assisted in the preparation of documents such as emails, proforma invoice, packing list, and collect payments.
- Reviewed files and records to obtain information to respond to requests.
Education
No Degree - Import And Export Classes
Coral Gables Highschool Vocational School
Coral Gables, FL06-1996
No Degree - Business Administration And Management
Miami Institute of Technology
Miami, FL12-1992
Skills
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- QuickBooks
- CDK
- Database & Spreadsheet Management
- Billing & Invoicing
- Filing Systems & Record Management
- Email Correspondence
- Task Prioritization and time Management
- Customer Follow-Up
- Problem Resolution
- Attention to Detail
- Confidentiality Awareness
- Team Collaboration
- Analytical Thinking
- Multitasking & Self-Motivation
Timeline
Administrative Clerk
Warren Henry Automotive Group
07.2011 - 09.2025
Office Manager
Norex International, Inc.
04.1999 - 06.2009
No Degree - Import And Export Classes
Coral Gables Highschool Vocational School
No Degree - Business Administration And Management
Miami Institute of Technology
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