Zelalem Tiruneh
Grayson,GA
Summary
Proven track record in surpassing sales goals and enhancing customer satisfaction at Ambassador Real Estates, leveraging strong relationship-building and problem-solving skills. Expert in route determination and passenger assistance, significantly improving operational efficiency. Achieved a notable increase in profitability through strategic sales planning and effective team leadership. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
22
22
years of professional experience
Work History
Driver
Uber/Lyft
11.2022 - Current
- Coordinated efficient routes to avoid delays and optimize schedules.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Sales Associate
Sunrise Assisted Living
01.2017 - 11.2022
- Assisted call-in customers with questions and orders.
- Measured and reported on results of marketing initiatives.
- Established lasting customer relationships using active listening and problem-solving skills.
- Contacted prospective customers through phone calls and emails to develop business.
- Collaborated closely with sales team to manage leads and help with proposals.
Real Estate Sales Manager
Ambassador Real Estates
03.2010 - 01.2017
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Built relationships with customers and community to establish long-term business growth.
- Facilitated business by implementing practical networking techniques.
Sales Consultant and Manager
Africa Vacation Club / Time Share Company
09.2002 - 03.2010
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and community to establish long-term business growth.
- Implemented systems and procedures to increase sales.
Education
Bachelor of Science - Marketing And Sales
Alemaya University
Ethiopia 06.2002
High School Diploma -
Tikur Anbessa High School
Addis Ababa/Ethiopia 06.1998
Skills
- Problem-Solving
- Customer Needs Assessment
- Promotional support
- Business Development
- Upselling
- Negotiation Tactics
- Excellent people skills
- Outgoing Personality
- Goal-Oriented
- Exceptional customer service
- Listening Skills
- Sales Strategies
- Sales expertise
- Teamwork and Collaboration
- Professional Demeanor
- Building rapport
- Reliable and punctual
Languages
English
Full Professional
Amharic
Native or Bilingual
Timeline
Driver
Uber/Lyft
11.2022 - Current
Sales Associate
Sunrise Assisted Living
01.2017 - 11.2022
Real Estate Sales Manager
Ambassador Real Estates
03.2010 - 01.2017
Sales Consultant and Manager
Africa Vacation Club / Time Share Company
09.2002 - 03.2010
Bachelor of Science - Marketing And Sales
Alemaya University
High School Diploma -
Tikur Anbessa High School
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