Zelan Jones
Asheville,NC
Summary
Organized Dining Room Attendant offering two years of demonstrated success in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise.
Overview
1
1
year of professional experience
Work History
Busser and Phone Orders
Vinnies South Italian
08.2023 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Assisted servers in providing efficient service for improved guest experiences.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Used strong communication skills while taking phone, Snaptown, and Takeout central orders.
Front and Back of House
Okie Dokies BBQ
01.2023 - 08.2023
- Ensured kitchen cleanliness, adhering to health and safety regulations for optimal sanitary conditions.
- Practiced sanitation and safety procedures using approved disinfecting products and encouraging social distancing.
- Prioritized tasks and time to complete daily projects.
- Collaborated with front-of-house staff to ensure seamless service during peak hours.
- Assessed staff performance regularly, providing constructive feedback for continuous improvement efforts.
- Implemented cross-training initiatives, resulting in a more versatile workforce capable of handling various tasks as needed.
- Maintained open lines of communication with front-of-house supervisor to address any issues impacting guest experience.
- Addressed customer concerns promptly, demonstrating excellent conflict resolution skills to maintain satisfaction levels.
- Created positive working environment and caring, hospitable atmosphere for employees and patrons.
- Coordinated with other departments effectively to achieve smooth operations during special events or large parties bookings.
- Navigated numerous systems necessary for restaurant operations.
- Packed and unpacked shipments, reporting discrepancies and keeping precise log of receipts.
Education
No Degree -
T.C. Roberson High School
Asheville, NC06.2024
Skills
- Time Management
- Cleaning and sanitizing
- Table Bussing
- Team Collaboration
- Resourcefulness
- Food Running
- Effective problem solving
- Guest Relations
- Restaurant Etiquette
Timeline
Busser and Phone Orders
Vinnies South Italian
08.2023 - Current
Front and Back of House
Okie Dokies BBQ
01.2023 - 08.2023
No Degree -
T.C. Roberson High School
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