Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Hi, I’m
Zelda O'Connell
Summary
Overview
28
years of professional experience
Work History
Florida Dream Center
Chief Operating Officer
09.2015 - Current
Job overview
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Built strong community partnerships to support organizational goals and expand outreach efforts.
- Oversaw the successful execution of special events, including fundraising galas and community engagement activities, that showcased the organization's impact and attracted new supporters.
- Established a robust volunteer recruitment program that attracted committed individuals passionate about the cause.
- Secured significant funding through effective grant writing, increasing the organization''s capacity to serve its constituents.
- Led a diverse team of staff and volunteers, fostering an inclusive work environment that encouraged collaboration and professional growth.
- Collaborated with external organizations on joint initiatives, maximizing impact through shared resources and expertise.
- Developed innovative programs addressing community needs, leading to improved outcomes for beneficiaries.
- Led organization through successful accreditation process, establishing credibility and trust among stakeholders.
Florida Reentry Academy
Class Facilitator
04.2014 - 06.2014
Job overview
- I volunteered with the Florida Reentry Academy to co-facilitate reentry classes for ex-offenders on felony parole or probation
- This included material preparation and presentation as well as monthly PERC meetings and weekly Florida Reentry meeting to ensure needs were being met and information was presented accurately.
Knight Veterinary Clinic
Office Manager/Administrator
01.2013 - 07.2013
Job overview
- I was hired as an Office Manager to implement the use of certain modules within their electronic medical records that were not being used, increase advertising through recreating their website and Facebook page, and to increase staff education with one on one training on clinic workflow and inventory maintenance.
Central District Health Department
CSR/Administrative Assistance
10.2012 - 02.2013
Job overview
- I was hired on as a float to cover for someone on maternity leave
- My duties included environmental health policies and procedures, reception/scheduling, customer service, and community outreach tracking.
Idaho Minor Emergency and Family Practice
Office Manager/Administrator
09.2005 - 07.2012
Job overview
- Initially hired as a medical biller, I was moved into the Office Manager/Administrator position
- Responsibilities included medical billing/coding, training supervision, marketing, employee benefits, and healthcare compliance.
Boise Minor Emergency PA
Medical Biller/Coder
12.2002 - 09.2005
Job overview
- I was hired for medical billing and patient accounts receivable, later incorporating insurance contracts into my duties.
Scripps Medical Center
Business Services Representative
12.2001 - 12.2002
Job overview
- I was hired as a temporary biller and scheduler, later including specialty worker's compensation claims and supervisory duties.
San Ysidro Health Center
Medical Biller - temporary position
04.2001 - 12.2001
Job overview
Continental General Insurance Company
Medical/Dental Claims Examiner
01.1997 - 01.2000
Job overview
Education
University of Phoenix
Bachelor of Science in Business - focus on Health Admin/Health Information System
08.2011
University Overview
University of Phoenix
Associates of Arts in Business - focus on Health Administration/Marketing
02.2008
University Overview
Grant Professional Certification InstituteJan 2025 Will Test For Grant Writing Certification
University Overview
Skills
- Word
- Excel
- Publisher
- One Note
- Outlook
- Power Point
- Trauma Informed Care
- Reentry training
- Clearinghouse creation
- Spanish speaking/reading
- Electronic programs
- Class facilitation
- Project organization
- Social Media development
- Marketing/Advertising
- Canva
- Training Protocols
- Program development
- Asana & Mondaycom
- Employment preparation
- Event planning/fundraising
- Operations Management
- Cross-Functional Teamwork
- Strategic Planning
- Process Improvement
- Compliance Monitoring
- Data Management
- Proposal Development
- Grant Reporting
- Market Research
- Partnership Development
- Grant Research
- Grant Writing
Accomplishments
Accomplishments
- Help develop and manage the Lealman Engagement Committee that plans and hosts three major events for the community (Lealman Honey & Arts Festival, Lealman Independence Day Fireworks Celebration, Lealman Christmas Tree Lighting). As an unincorporated area all community events must be funded through private donations or corporate sponsors. I manage all the meeting information, sponsor data, event planning coordinator, and document management for this committee.
- Submitted all necessary paperwork for the Florida Dream Center's Work Readiness Program to become accredited through the National Center for Construction Education and Research. Further developed the Work Readiness Training Program using this accreditation, successfully employing over 127 individuals in gainful employment with wages between $18-$26/hour.
- Successfully planned and managed the first collaborative fundraiser between the Florida Dream Center and People Empowering and Restoring Communities.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Chief Operating Officer
Florida Dream Center
09.2015 - Current
Class Facilitator
Florida Reentry Academy
04.2014 - 06.2014
Office Manager/Administrator
Knight Veterinary Clinic
01.2013 - 07.2013
CSR/Administrative Assistance
Central District Health Department
10.2012 - 02.2013
Office Manager/Administrator
Idaho Minor Emergency and Family Practice
09.2005 - 07.2012
Medical Biller/Coder
Boise Minor Emergency PA
12.2002 - 09.2005
Business Services Representative
Scripps Medical Center
12.2001 - 12.2002
Medical Biller - temporary position
San Ysidro Health Center
04.2001 - 12.2001
Medical/Dental Claims Examiner
Continental General Insurance Company
01.1997 - 01.2000
University of Phoenix
Bachelor of Science in Business - focus on Health Admin/Health Information System
University of Phoenix
Associates of Arts in Business - focus on Health Administration/Marketing
Grant Professional Certification Institute
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