Zelda Prater
Results-driven Senior Claims Representative with extensive experience in claims processing, risk management, and customer service. Proven ability to enhance operational efficiency and lead training initiatives.
Experienced claims professional prepared to drive impactful results in field. Proven track record in managing complex claims processes, ensuring compliance, and fostering team collaboration. Strong analytical skills, adept at problem-solving, and flexible in adapting to changing needs. Known for reliability, effective communication, and commitment to achieving organizational goals.
Senior Claims Representative with 9 years of industry experience. Successful at meeting customer and company needs with fair and equitable approach to claims process. Detail-oriented, systematic, and skilled in identifying exposures and proposing actionable solutions.
Work History
Senior Claims Representative
18 Years- Spearheaded claims process enhancements to optimize operational efficiency and elevate customer satisfaction.
- Guided junior representatives in skill enhancement and knowledge transfer within the team.
- Evaluated complex claims data to uncover trends and propose strategic adjustments for enhanced risk management.
- Facilitated cross-functional communication to enhance claims resolution efficiency.
Commercial Janitorial Cleaner
1 Year 8 Months- Executed thorough cleaning operations across commercial facilities to uphold stringent hygiene standards.
- Operated advanced cleaning equipment and supplies to enhance service delivery efficiency.
- Facilitated training sessions for new staff on effective cleaning techniques and safety protocols.
- Elevated facility cleanliness through execution of daily janitorial tasks, including sweeping, mopping, and vacuuming.
Education
Associate of Science - Business Administration
- Dean's List 2014-2017
- 3.5 GPA