Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Zelda Ramrattan

West Palm Beach,FL

Summary

Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 20 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.

Overview

20
20
years of professional experience

Work History

Receptionist Administrator

YMCA Of Clarksville VA
Clarksville, VA
09.2013 - 03.2015
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Monitored visitor access and maintained situational awareness to promote on-site security and safety.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Hotel Reservationist

Wyndham Resorts
Marate, FL
04.2007 - 12.2010
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

Senior Administrative Assistant

Franklin Templeton Investments
Ft. Lauderdale, FL
01.2000 - 06.2006
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Kept files and records in content management systems such as MS SharePoint, EXCEL, and others.
  • Acted as backup for other employees by providing support and adapting to requirements of department.
  • Supported program operations by preparing and updating documents, reports and spreadsheets.
  • Managed electronic records database and handled all file requests.
  • Maintained personal schedule, professional calendar and individual appointments for senior staff members.

Administrative Assistant

PricewaterhouseCoopers
New York, NY
06.1990 - 09.1998
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

Education

Associate of Arts - Liberal Arts And General Studies

Jones College - Jacksonville
Jacksonville, FL
06.1972

Skills

  • Office Meetings
  • Workflow Processes
  • Windows Vista
  • Clerical Support
  • Air Travel
  • Office Supplies and Inventory
  • Document Retrieval

Timeline

Receptionist Administrator

YMCA Of Clarksville VA
09.2013 - 03.2015

Hotel Reservationist

Wyndham Resorts
04.2007 - 12.2010

Senior Administrative Assistant

Franklin Templeton Investments
01.2000 - 06.2006

Administrative Assistant

PricewaterhouseCoopers
06.1990 - 09.1998

Associate of Arts - Liberal Arts And General Studies

Jones College - Jacksonville

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Zelda Ramrattan