Zelda Salazar
Corpus Christi,TX
Summary
Hardworking Medical Assistant brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Clear Vision Pediatric Ophthalmology Center
08.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Child Caregiver
Bay Area Child Development Center
05.2022 - 07.2022
- Taught children to organize toys, wash hands, and share by leading by example.
Medical Assistant
Coastal Bend Women's Center
09.2021 - 04.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
Education
No Degree - Medical Assisting
Southern Career Institute
Corpus Christi12.2021
High School Diploma -
Edinburg North High School
Edinburg, TX06.2017
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Patient Registration
- Insurance Verification
- Appointment management
- Payment Collection
- Customer Service
- Problem-Solving
- Cash Handling
- Organization and Time Management
- Data Entry
- Time Management
- HIPAA Compliance
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Clear Vision Pediatric Ophthalmology Center
08.2022 - Current
Child Caregiver
Bay Area Child Development Center
05.2022 - 07.2022
Medical Assistant
Coastal Bend Women's Center
09.2021 - 04.2022
No Degree - Medical Assisting
Southern Career Institute
High School Diploma -
Edinburg North High School
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