Zelda M Medina
Waipahu
Summary
With a proven track record at Guaranteed Rate and previous employments, I excel in sales marketing and building strong customer relationships, driving high satisfaction and repeat business. Leveraging sales and marketing, customer service and team player is my strong abilities to excel.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Producing Sales Mgr/VP of Mortgage Loan Officer
Guaranteed Rate
05.2022 - Current
- Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.
- Submitted loan applications to underwriter for verification and recommendations.
- Cultivated referral network with real estate agents, builders, and other professionals to generate new business leads.
- Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
- Maintained strict confidentiality of bank records and client information.
- Enhanced loan application process by streamlining documentation and improving communication channels with clients.
- Maintained strict compliance with industry regulations, ensuring accuracy in disclosures and adherence to lending guidelines.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Processed loan applications and monitored progress from start to finish.
- Continuous sales of loan products
- Attend events to market loan products and services
- Create marketing flyers for realtors
Senior Loan Officer/Sales
Fairway Independent Mortgage
01.2021 - 05.2022
- Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.
- Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
- Cultivated referral network with real estate agents, builders, and other professionals to generate new business leads.
- Mentored junior loan officers, sharing expertise and knowledge to improve overall team performance.
- Submitted loan applications to underwriter for verification and recommendations.
- Successfully managed high-volume pipeline of loans, consistently meeting or exceeding monthly sales targets.
- Maintained strict confidentiality of bank records and client information.
- Managed a diverse portfolio of loans while maintaining low default rates through careful risk assessment and proactive borrower support.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Achieved high levels of client retention by providing exceptional service throughout the loan origination process.
- Streamlined internal processes for increased productivity by implementing time-saving tools and best practices within the team.
- Increased mortgage revenue by developing targeted marketing campaigns aimed at specific customer segments.
- Enhanced loan application process by streamlining documentation and improving communication channels with clients.
- Provided exceptional customer service during loan origination, addressing client concerns and ensuring a smooth process from start to finish.
- Established a reputation as an expert in various loan programs, becoming a trusted resource for colleagues and clients alike.
- Maintained strict compliance with industry regulations, ensuring accuracy in disclosures and adherence to lending guidelines.
- Collaborated with other departments to promptly process loan applications.
- Advised clients on mortgage, education and personal loans.
- Examined customer loan applications for loan approvals and denials.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Assisted customers with completing loan applications and other paperwork.
- Negotiated loan terms and conditions with customers to secure best deal.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Senior Loan Officer/Branch Manager
RoundPoint Mortgage Company
01.2020 - 01.2021
- Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.
- Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
- Submitted loan applications to underwriter for verification and recommendations.
- Cultivated referral network with real estate agents, builders, and other professionals to generate new business leads.
- Assisted other loan officers with submitting files and resolving loan issues
- Sales of different loan programs
Loan Officer/Branch Manager
Freedom Mortgage
02.2018 - 01.2020
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Sales of Loan Products
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.
- Maintained compliance with all regulatory requirements, preventing any legal or financial penalties for institution.
- Resolved customer complaints regarding loan products and services, restoring trust and satisfaction.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Senior Loan Executive
Guild Mortgage Company
07.2010 - 02.2018
- Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.
- Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
- Submitted loan applications to underwriter for verification and recommendations.
- Cultivated referral network with real estate agents, builders, and other professionals to generate new business leads.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Achieved high levels of client retention by providing exceptional service throughout the loan origination process.
- Streamlined internal processes for increased productivity by implementing time-saving tools and best practices within the team.
- Established a reputation as an expert in various loan programs, becoming a trusted resource for colleagues and clients alike.
- Maximized approval rates for qualified applicants through diligent review of financial information and thorough assessment of risks.
- Provided exceptional customer service during loan origination, addressing client concerns and ensuring a smooth process from start to finish.
- Examined customer loan applications for loan approvals and denials.
- Advised clients on mortgage, education and personal loans.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Processed loan applications and monitored progress from start to finish.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Sales of loan products
- Created marketing flyers
- Worked with marketing team for presentations and branch exposure
Education
GED -
Waipahu High School For Adults
Waipahu, HI06-1981
Skills
- Sales presentations
- Sales training
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
- Reliability
- Organizational skills
- Excellent communication
- Active listening
- Detail-oriented
- Relationship building
- Self motivation
- Product knowledge
Accomplishments
- Supervised team of 8-10 staff members.
Certification
- Hawaii Drivers License
- Mortgage License NMLS#316261
Timeline
Producing Sales Mgr/VP of Mortgage Loan Officer
Guaranteed Rate
05.2022 - Current
Senior Loan Officer/Sales
Fairway Independent Mortgage
01.2021 - 05.2022
Senior Loan Officer/Branch Manager
RoundPoint Mortgage Company
01.2020 - 01.2021
Loan Officer/Branch Manager
Freedom Mortgage
02.2018 - 01.2020
Senior Loan Executive
Guild Mortgage Company
07.2010 - 02.2018
GED -
Waipahu High School For Adults
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