Zelearius Papillion
Garland,Texas
Summary
Efficient customer service professional with proven ability to collaborate effectively with team members and management to achieve overall company success. Thrives in high-paced, high-volume work environments. Experienced in recording transportation data electronically and skilled in MS Word, Excel, and PowerPoint. Demonstrates professionalism through appropriate conduct and demeanor at all times.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Claims Associate (Express Team)
12.2022 - Current
- Efficiently manage customer calls in a fast-paced environment while delivering personalized and caring support
- Collaborate with repair shops and Agents to effectively resolute claim conflicts
- Proactively investigate and resolve claims
- Accurately apply policy coverage
- Document claim files with precision.
Home Health Aide
Exclusive Health Services/405 Mayfield Ave, Garland, Tx 75041
03.2019 - Current
- Provide primary personal care to patients
- Help patients with light housekeeping and other tasks around the home
- Prepare patients daily medication.
Cargo Handler
Menzies Aviation
06.2022 - 12.2022
- Managed merchandise in shipping and receiving
- Operated trucks, tugs, conveyors, and various freight handling equipment
- Prioritized and effectively multi-tasked daily workload to ensure timely completion of tasks.
Product Flow Clerk
Best Buy/3171 N. George Bush Frwy, Garland, Tx 75040
10.2020
- Assist shopping customers with shopping needs
- Prepare products to be shipped to customers home or office
- Daily replenish store products on sales floor
- Provide excellent friendly customer service.
Education
Richland Community College
Dallas, TX08.2024
Texas Southern University
Houston, TX05.2018
Eastfield Community College
Dallas, TX01.2016
South Garland high School
Garland, TX01.2013
Skills
- Efficient in customer service
- Collaboration with team members and management
- Proven ability to thrive in high-paced, high-volume work environments
- Flexibility and positive attitude in stressful situations
- Experience in recording transportation data electronically
- Proficient in MS Word, Excel, and Power Point
- Professionalism through appropriate conduct and demeanor at all times
References
References upon request
Certification
- Received multiple accolades for meticulous Analysis of claims, advancing them to their utmost resolution
- Serves as a trusted resource for Team members and managers , guiding the effective handling of claims
- Led Team meeting to streamline Tow setups , enhancing Team efficiency \.
- Provided Guidance on setting up Claims for Subrogation , ensuring the company /efficiently recovered Owed assets
Timeline
Claims Associate (Express Team)
12.2022 - Current
Cargo Handler
Menzies Aviation
06.2022 - 12.2022
Product Flow Clerk
Best Buy/3171 N. George Bush Frwy, Garland, Tx 75040
10.2020
Home Health Aide
Exclusive Health Services/405 Mayfield Ave, Garland, Tx 75041
03.2019 - Current
Richland Community College
Texas Southern University
Eastfield Community College
South Garland high School
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