Zelena Jones
Rio Vista,CA
Summary
Experienced Transit Bus Operator skilled in safety compliance, problem-solving, and customer service. Successfully managed passenger needs while ensuring adherence to safety regulations and operational efficiency, contributing to a positive transit experience.
Transit professional with comprehensive understanding of public transportation systems. Proven history of ensuring passenger safety and maintaining punctual schedules. Emphasizes team collaboration and adaptability to meet changing demands. Known for strong communication and route management skills, fostering dependable transit environment.
Experienced with safely operating transit buses and managing diverse passenger needs. Utilizes effective route navigation and schedule adherence to ensure timely service. Knowledge of safety protocols and customer service principles to maintain secure and welcoming environment for all passengers.
Overview
24
24
years of professional experience
Work History
Transit Bus Operator
Ac Transit
12.2014 - Current
- Operated transit buses safely along designated routes.
- Assisted passengers with boarding and disembarking.
- Conducted pre-trip inspections on bus equipment and safety features.
- Monitored traffic conditions and adjusted routes as necessary.
- Communicated effectively with dispatch regarding schedule changes.
- Adhered to all local traffic laws and safety regulations while driving.
- Kept an eye out for suspicious activity or unattended items on board the bus.
- Communicated regularly with dispatch personnel via two-way radio systems.
- Assisted customers with inquiries and resolved issues effectively.
- Processed orders and managed customer accounts in the database.
- Maintained accurate records of customer interactions and feedback.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Dietary Aide
Barrow Home LLC
02.2005 - 06.2028
- Prepared and served nutritious meals following dietary guidelines.
- Maintained cleanliness and organization of dining and kitchen areas.
- Assisted in food inventory management and supply ordering processes.
- Collaborated with nutrition staff to ensure dietary needs were met.
- Monitored resident food preferences and provided tailored meal options.
- Trained new dietary aides on safety protocols and operational procedures.
- Implemented process improvements for meal service efficiency and quality.
- Led team discussions to enhance service delivery and resident satisfaction.
Clerk's Helper
Sanders Tax Service
08.2010 - 02.2013
- Assisted in preparing and organizing tax documents for client consultations.
- Managed appointment scheduling and maintained client records with accuracy.
- Supported tax preparation processes by compiling necessary financial information.
- Ensured compliance with tax regulations through thorough document review.
- Enhanced office efficiency by implementing improved filing systems for client data.
- Trained new staff on office procedures and software tools used in tax preparation.
- Streamlined communication between clients and tax professionals to improve service delivery.
- Evaluated workflow processes to identify areas for improvement and increased productivity.
`Clerical Aide
Amco Systems Parking
10.2004 - 03.2005
- Managed daily clerical tasks to ensure efficient office operations.
- Processed incoming and outgoing correspondence with accuracy and attention to detail.
- Maintained organized filing systems for easy retrieval of documents and records.
- Assisted in scheduling appointments and coordinating meetings for staff members.
- Utilized data entry software to update and maintain electronic records consistently.
- Trained new employees on office procedures, enhancing team productivity and cohesion.
- Improved workflow processes by streamlining administrative tasks and reducing redundancies.
- Collaborated with team members to support various departmental projects effectively.
Education
High School Diploma -
Next Step Learning Center
Oakland, CASkills
- Vehicle operation
- Pre-trip inspection
- Safety compliance
- Route navigation
- Equipment maintenance
- Customer service
Timeline
Transit Bus Operator
Ac Transit
12.2014 - Current
Clerk's Helper
Sanders Tax Service
08.2010 - 02.2013
Dietary Aide
Barrow Home LLC
02.2005 - 06.2028
`Clerical Aide
Amco Systems Parking
10.2004 - 03.2005
High School Diploma -
Next Step Learning Center