Summary
Overview
Work History
Education
Skills
Timeline
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Zelena Lizzmore

Charleston,SC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Delivery Driver

DoorDash, Rancho Santa Margarita, California
Jacksonville, FL
11.2023 - Current
  • Received daily delivery instructions and route assignments from dispatch.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Transported and safely delivered items to prevent damage or loss.
  • Navigated routes with relevant map programs and GPS systems.

Customer Service Representative

Allstate Corp
Jacksonville, FL
01.2022 - 02.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Dental Receptionist

REGENCY SQUARE MALL DENTAL
Jacksonville, FL
04.2014 - 09.2021
  • Greeted patients, provided them with necessary paperwork, and verified insurance information.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
  • Provided assistance to dentists during dental treatments and procedures as needed.
  • Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
  • Responded to inquiries from patients regarding their accounts or dental services offered.
  • Coordinated with other healthcare professionals to ensure efficient office operations.
  • Managed front desk operations including scheduling appointments, collecting payments.
  • Prepared correspondence letters for insurance companies related to claims processing.
  • Verified patient's eligibility for benefits under various insurance plans.
  • Organized patient charts prior to each appointment in order to save time during check-in process.
  • Verified, updated and entered patient information into system.
  • Answered and managed incoming calls and emails.

Driver

Amazon
Jacksonville, FL
07.2020 - 05.2021
  • Delivered packages to customers in a timely and efficient manner.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
  • Adhered to company policies and procedures related to safety and security standards.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
  • Delivered goods and services to customers on time and in excellent condition.
  • Documented daily mileage, gas and other data.
  • Secured merchandise, avoiding damage during transportation.

Education

DENTAL ASSISTANT - Dental Assisting

Concorde Career Institute
Jacksonville, FL
04.2004

Associate of Science - REGISTERED NURSE

Florida State College At Jacksonville
Jacksonville, FL

Skills

  • Order Verification
  • DOT Compliance
  • Goods Transport
  • Vehicle Maintenance
  • Package Scanning
  • Quality Assurance
  • Mileage Tracking
  • Attention to Detail
  • Time Management Skills
  • Courteous and Polite Demeanor

Timeline

Delivery Driver

DoorDash, Rancho Santa Margarita, California
11.2023 - Current

Customer Service Representative

Allstate Corp
01.2022 - 02.2022

Driver

Amazon
07.2020 - 05.2021

Dental Receptionist

REGENCY SQUARE MALL DENTAL
04.2014 - 09.2021

DENTAL ASSISTANT - Dental Assisting

Concorde Career Institute

Associate of Science - REGISTERED NURSE

Florida State College At Jacksonville

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Zelena Lizzmore