Zelena Saldivar
Lubbock,TX
Overview
7
7
years of professional experience
Work History
Administrative Coordinator
Texas Tech University
01.2024 - Current
- Experienced in preparing travel applications, arranging itineraries, and managing logistics for domestic and professional travel, including recruitment and learning experiences
- Skilled in coordinating grant submissions in compliance with institutional deadlines; adept at preparing budgets and collaborating with the Office of Research Services to support faculty research proposals
- Proven ability to manage multiple time-sensitive projects simultaneously, ensuring timely completion of all administrative and academic tasks
- Provides academic advising to undergraduate students, especially regarding departmental minors
- Supports student success through clear communication and knowledgeable guidance
- Serves as a central liaison among faculty, staff, and students, ensuring smooth departmental operations and collaborative communication
- Maintains both physical and electronic filing systems for efficient data retrieval, document tracking, and audit compliance
- Supports recruitment efforts and academic events, including travel for student outreach initiatives
- Manages daily administrative duties including email correspondence, meeting scheduling, data entry, and departmental reporting
- Strong written and verbal communicator with experience in cross-functional team collaboration and professional correspondence
- Trusted to handle sensitive student, faculty, and research information with professionalism and discretion
Financial Aid Compliance Specialist
Wayland Baptist University
06.2023 - 01.2024
- Reviewed and assessed student Financial Aid Eligibility in compliance with federal and state regulations by analyzing FAFSA data and ISIR reports.
- Effectively communicated eligibility status, financial aid options, and requirements to students through phone and email correspondence.
- Supported the coordination and execution of the annual Federal Audit and quarterly State Audits, ensuring full institutional compliance with Title IV regulations and state financial aid policies.
- Advised students on a range of financial aid options, including federal loans, grants, and institutional aid, guiding them toward informed funding decisions.
- Verified student documentation and eligibility for those selected for federal verification, ensuring accuracy and timely processing.
- Leveraged university systems and resources to support both students and parents in navigating financial aid procedures and accessing support services.
- Acted as a subject matter expert and compliance advisor on FAFSA policy interpretation, financial aid regulations, and student funding strategies.
- Operated independently in a high-responsibility role while providing detailed reports and updates to senior management.
- Demonstrated strong compliance, analytical, and customer service skills in a fast-paced, regulation-driven environment.
Credit Analyst
Exeter Finance
10.2022 - 05.2023
- Analyzed and interpreted financial contracts, credit bureau reports, and organizational financing to support risk-based lending decisions.
- Built and maintained strong relationships with clients and financial institutions, ensuring personalized service and portfolio growth.
- Identified and implemented innovative contracting strategies to enhance operational efficiency and compliance.
- Conducted in-depth credit risk assessments using FICO and VantageScore models to support accurate market and lending analyses.
- Reviewed credit reports from Equifax, Experian, and TransUnion to evaluate applicant creditworthiness and ensure informed lending decisions.
- Performed cost and price analyses on various forms of collateral to assess loan security and mitigate financial risk.
- Served as a strategic advisor, evaluating and structuring proposals for automotive financing to optimize loan packages.
- Underwrote loans and negotiated terms, including pricing and interest rates, based on credit evaluations and market trends.
- Provided expert guidance to the Finance Director on auto loan structuring to enhance approval rates and profitability.
- Verified applicant identity and compliance documentation using the LexisNexis verification system.
- Executed both inbound and outbound customer communications in alignment with Quality Assurance standards.
- Accurately documented customer applications and interactions at a speed of 40+ WPM in internal systems.
- Operated independently while providing regular reports to senior management; experienced in remote/telework environments.
Bank Teller
First United Bank
12.2021 - 10.2022
- Delivered daily customer service and operational support, managing a cash drawer and transactions with a net worth exceeding $65,000.
- Proficient in Experience Software and Teller Cash Recycler (TCR) systems for efficient, secure transaction processing.
- Accurately processed deposits, withdrawals, transfers, and account maintenance for a diverse clientele.
- Handled and distributed LOUMIS cash shipments ranging from $20,000 to $100,000 weekly with precision and compliance.
- Oversaw and managed customer accounts with values exceeding $100,000, ensuring confidentiality and accuracy.
- Trained and mentored newly hired tellers, supporting onboarding and skill development to maintain high service standards.
- Skilled in Microsoft Office Suite (Word, Excel, PowerPoint) and experienced in using internet tools for banking operations.
E- Commerce Representative
United Supermarket
01.2019 - 06.2020
- Delivered exceptional customer service by efficiently fulfilling and delivering online orders using E-Commerce platforms.
- Handled cash and digital transactions with accuracy and integrity, ensuring a smooth checkout experience.
- Ensured timely and accurate order fulfillment, consistently meeting tight deadlines in a high-volume environment.
- Built and maintained positive relationships with customers to encourage repeat business and satisfaction.
- Collaborated with multiple departments to coordinate order accuracy, inventory needs, and service flow.
- Adhered to safety standards to maintain a healthy and efficient working environment.
- Supported supply chain operations by managing the flow of goods from inventory to customer delivery.
Server
Teddy Jack’s Bar and Grill
04.2018 - 12.2018
- Maintained a clean, organized, and fully stocked dining environment to ensure a welcoming guest experience.
- Accurately managed and reconciled personal cash drawer at the end of each shift.
- Provided efficient, timely, and courteous service to all guests, ensuring high levels of satisfaction.
- Earned and maintained TABC Certification, adhering to all alcohol service regulations in Texas.
- Completed and upheld Food Handler Certification, ensuring safe and sanitary food service practices.
Education
Bachelor's - Advertising
Texas Tech University
Lubbock, TX8.2022
Associates - General Studies
South Plain College
Lubbock, TX5.2019
Skills
- Compliance Knowledge
- Regulatory Standards
- Service Review
- Reading Comprehension
- Internal Communications
- Attention to detail
- Time management
- File organization
- Office administration
Timeline
Administrative Coordinator
Texas Tech University
01.2024 - Current
Financial Aid Compliance Specialist
Wayland Baptist University
06.2023 - 01.2024
Credit Analyst
Exeter Finance
10.2022 - 05.2023
Bank Teller
First United Bank
12.2021 - 10.2022
E- Commerce Representative
United Supermarket
01.2019 - 06.2020
Server
Teddy Jack’s Bar and Grill
04.2018 - 12.2018
Associates - General Studies
South Plain College
Bachelor's - Advertising
Texas Tech University
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