Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zelene Williams

Augusta,GA

Summary

Have over 12 years of customers service skills in several different working environments. Managed about 15 employees at a time. Hard working decisive and passionate person with dedication to each and position that am in. Very organized and dependable candidate successful at managing multiple priorities with a positive attitude. Medical Transport Driver with exceptional knowledge of operating handicap-accessible passenger vans within Augusta, South Carolina region. Safely and securely transports patients and helps clients transfer between destinations. Keeps vehicle sanitary and clean for pleasant passenger experience.

Overview

10
10
years of professional experience

Work History

Medical Transportation Driver

Southstar Ems
Augusta, GA
07.2017 - 08.2021
  • Successfully operated GPS devices, radios, and cellular devices to optimize route and maintain dispatch communications.
  • Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
  • Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
  • Assisted handicapped customers to safely complete transfers between van and facility.
  • Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
  • Documented and reported mechanical issues to appropriate service personnel

Assistant Store Manager

Circle K
Augusta, GA
10.2016 - 07.2017
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume

Sales Associate

Goodwill
Augusta, GA
04.2011 - 10.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Education

No Degree -

Glenn Hills High School
Augusta, GA
06.2005

Skills

  • Self-Motivated
  • Decision Making
  • Recruitment and Hiring
  • Customer Service Management
  • Staff Scheduling
  • Problem Anticipation and Resolution
  • Sales Tracking
  • Team Leadership
  • Ability to Lift 50 Pounds
  • Vehicle Safety and Maintenance
  • Loading and Unloading
  • Customer Relationships

Timeline

Medical Transportation Driver

Southstar Ems
07.2017 - 08.2021

Assistant Store Manager

Circle K
10.2016 - 07.2017

Sales Associate

Goodwill
04.2011 - 10.2016

No Degree -

Glenn Hills High School

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Zelene Williams