Summary
Overview
Work History
Education
Skills
Volunteer work at my Church
Languages
Timeline
Generic

Zelenia Espinoza

San Bernardino,CA

Summary

Highly organized and detail-oriented with 10+ years of experience in administrative support and customer service. Well-versed in streamlining office processes, utilizing office filing systems as well as providing administrative support. Possess a strong aptitude for customer relations. Adept at utilizing the latest office technology to maximize efficiency.

Overview

11
11
years of professional experience

Work History

Salon Business Owner

Self Employed
10.2017 - Current
  • Established strong customer relationships through excellent communication and exceptional service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality services offered.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Oversaw business budget planning and administration, accounting functions and purchasing.
  • Trained and motivated employees to perform daily business functions.

Educator

Exquisite Beauty Academy
06.2019 - Current
  • Create and teach curriculum to students.
  • Understand students learning method to allow for optimal absorption and learning experience.
  • Stay up to date on newest techniques to offer students with the most recent industry novelties.
  • Maintain professional yet welcoming environment for students to thrive in.


Office Manager

PreHab Health & Performance
06.2013 - 08.2016
  • Provided exceptional customer service when addressing client inquiries or concerns.
  • Facilitated initial client intake & consultations.
  • Updated client files and billing records.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Created team meeting agenda & facilitated meetings.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

High School Diploma - Academy of Business & Finance, Accounting

Nampa High School
Nampa, ID
06.2006

Skills

  • Office Management
  • Administrative Support
  • Accounting
  • Data Entry
  • Billing
  • Payroll Processing
  • Bookkeeping
  • Staff Hiring & Training
  • Staff Management
  • Computer Skills
  • Exceptional Customer Service
  • Professional and Courteous

Volunteer work at my Church

I Serve in the Media Production Ministry twice a week

I Serve in the Elevate Women's Ministry helping women discover their God given identity & potential 

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary

Timeline

Educator

Exquisite Beauty Academy
06.2019 - Current

Salon Business Owner

Self Employed
10.2017 - Current

Office Manager

PreHab Health & Performance
06.2013 - 08.2016

High School Diploma - Academy of Business & Finance, Accounting

Nampa High School

Similar Profiles

CREATE PROFILE
Zelenia Espinoza