Zelenia Espinoza
San Bernardino,CA
Summary
Highly organized and detail-oriented with 10+ years of experience in administrative support and customer service. Well-versed in streamlining office processes, utilizing office filing systems as well as providing administrative support. Possess a strong aptitude for customer relations. Adept at utilizing the latest office technology to maximize efficiency.
Overview
11
11
years of professional experience
Work History
Salon Business Owner
Self Employed
Rancho Cucamonga
10.2017 - Current
- Established strong customer relationships through excellent communication and exceptional service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions and purchasing.
- Trained and motivated employees to perform daily business functions.
Educator
Exquisite Beauty Academy
Rancho Cucamonga
06.2019 - Current
- Create and teach curriculum to students.
- Understand students learning method to allow for optimal absorption and learning experience.
- Stay up to date on newest techniques to offer students with the most recent industry novelties.
- Maintain professional yet welcoming environment for students to thrive in.
Office Manager
PreHab Health & Performance
Meridian, ID
06.2013 - 08.2016
- Provided exceptional customer service when addressing client inquiries or concerns.
- Facilitated initial client intake & consultations.
- Updated client files and billing records.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Created team meeting agenda & facilitated meetings.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma - Academy of Business & Finance, Accounting
Nampa High School
Nampa, ID06.2006
Skills
- Office Management
- Administrative Support
- Accounting
- Data Entry
- Billing
- Payroll Processing
- Bookkeeping
- Staff Hiring & Training
- Staff Management
- Computer Skills
- Exceptional Customer Service
- Professional and Courteous
Volunteer work at my Church
I Serve in the Media Production Ministry twice a week
I Serve in the Elevate Women's Ministry helping women discover their God given identity & potential
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Educator
Exquisite Beauty Academy
06.2019 - Current
Salon Business Owner
Self Employed
10.2017 - Current
Office Manager
PreHab Health & Performance
06.2013 - 08.2016
High School Diploma - Academy of Business & Finance, Accounting
Nampa High School