ZELESTE CORTEZ
El Paso,TX
Summary
Compassionate and energetic professional. An observant individual with expertise in developing individualized treatment plans, monitoring patients, and implementing interventions. Skilled in establishing rapport with clients and families, and working collaboratively with multidisciplinary teams to ensure patient well-being.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Action Behavior Centers
07.2024 - Current
- Implementing specialized programs for individuals
- Assisted in designing environmental modifications to promote positive behavior changes.
- Assisted in behavior data collection and behavior log maintenance.
- Achieved behavioral and developmental milestones through repetition and reinforcement of communication guidelines.
- Encouraged patients to develop work skills and participate in social and therapeutic activities to enhance interpersonal skills and develop social relationships.
- Implemented strategies to reduce stress and anxiety levels in clients.
- Trained families, caregivers and other professionals on implementation of behavior plans.
- Developed and taught strategies to promote client wellness and independence.
- Developed and maintained positive relationships with clients, families, and other members of the treatment team.
Veterinary Assistant
Mcrae Animal Hospital
09.2021 - 03.2022
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors
- Positioned animals for diagnostic imaging such as x-rays and scans
- Administered medications to animals in treatment and documented changes in condition
- Recorded symptoms and documented medical observations to inform treatment decisions
- Answered owner animal health questions and advised on best care practices
- Assisted senior staff with blood analyses and physical assessments
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases
- Maintained counter and display areas for cleanliness and organization
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Beauty Advisor
Sally's Beauty Supply
01.2021 - 08.2021
- Arranged merchandise to present visually appealing displays and attract clientele
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario
- Recommended specific hair and beauty products to meet individual customer needs
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Associate of Science - Psychology
El Paso Community College
El Paso, TXAssociate of Arts - Psychology
El Paso Community College
El Paso, TXBachelor of Science - Psychology
The University of Texas At El Paso
El Paso, TX12.2023
Skills
- Applied Behavior Analysis
- Team Collaboration
- Active Listening
- Program Improvement
- Client Relationship Development
- Verbal and Written Communication
- Social skill development
- Critical Thinking
- Problem-solving abilities
- Adaptability
- Applied behavior analysis
Certification
RBT Certification
Timeline
Registered Behavior Technician
Action Behavior Centers
07.2024 - Current
Veterinary Assistant
Mcrae Animal Hospital
09.2021 - 03.2022
Beauty Advisor
Sally's Beauty Supply
01.2021 - 08.2021
Associate of Arts - Psychology
El Paso Community College
Bachelor of Science - Psychology
The University of Texas At El Paso
Associate of Science - Psychology
El Paso Community College
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