Zelia Hoke

• Utilized clear communication and interpersonal skills to build relationships with citizens.
• Conducted searches of individuals, vehicles and premises.
• Gathered information and evidence to assist in solving crimes.
• Demonstrated leadership ability within department ranks by mentoring junior deputies and serving as a reliable source of support for colleagues.
• Investigated incidents and crimes, collected evidence, and recorded witness statements.
• Observed jail and inmate activity to maintain order and safety of 500+ inmates and guards.
• Provided security at various community events, ensuring a safe environment for attendees.
• Identified, pursued and arrested suspects and perpetrators of criminal acts.
• Participated in continuous firearms proficiency, defensive driving and arrest technique training.
• Checked vehicle equipment for proper functioning prior to use.
• Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
• Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
• Paid attention to detail while completing assignments.
• Developed and maintained courteous and effective working relationships.
• Worked flexible hours across night, weekend, and holiday shifts.

• Worked with multiple other agencies, County, State and local departments
• My job was to work with the community enforcing laws, holding people accountable while still having and showing empathy and compassion
• Worked with EMS and performed a variety of emergency medical services to patients
• Interviewed people for different reasons face-to-face and over the phone
• Worked with courts and detectives on active warrants
• Time management and good organizational skills were practiced daily to maintain a healthy workload
• Working under stress and demonstrating self-control under intense and chaotic situations
• My position was to work with people of diverse backgrounds, face-to-face and over the phone
• Used fax, email, and worked with language lines when needed.
• Worked with a team and held a high level of confidentiality for the people I encountered and their personal information
• Enhanced public safety by conducting routine patrols and responding to emergency calls promptly
• Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
• Conducted searches of individuals, vehicles and premises.
• Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
• Apprehended suspects, read Miranda Rights, and transported offenders to jail.
• Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
• Answered emergency calls for help from citizens and business owners.
• Handled citation and traffic violation paperwork.

• Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
• Maintained letter of clearance by the U.S

Department of Justice Bureau of Alcohol, Tobacco, Firearms and Explosives to transport, ship, receive or possess explosive materials

Trainer: Trained in new employees whenever needed.

• Oversaw logistics and inventory management for storeroom.
• Achieved high levels of customer satisfaction with consistent delivery of products on schedule and within specifications.
• Adjusted machines to increase productivity for runs.
• Conducted inspection of in-process or finished product.
• Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
• Set up machines to start production cycles and controlled machine settings.
• Provided on-the-job training to newly hired workers and team members.

• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
• Investigated and resolved customer inquiries and complaints quickly.
• Approved and terminated customer contracts upon request.
• Trained staff on operating procedures and company services.
• Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.

• Installed GPS and monitoring equipment for Ramsey county jails
• Traveled to jails and hooked clients to ankle monitoring. Clients signed contracts and made weekly visits to my office for downloads and payment.
• My job was to train new clients on how to properly use their new equipment and take care of it
• If alcohol was detected or the client was violating any of the rules agreed to, I would then report the client to the appropriate source.

• Transport clients to and from destinations in a safe and timely manner
• Collect fares and help with questions and answers.

• Delivered prompt service to prioritize customer needs.
• For office supplies and materials to restock their office.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.