Zelika Pena
San Diego,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Receptionist Administrator
El Sombrero Restaurant
San Diego, CA
12.2023 - 02.2024
Receptionist Administrator
Synovation Medical Group
San Diego, CA
04.2023 - 11.2023
- Greet and address patients inquiries professionally
- Ensure patient information is correct
- Handle telephone calls regarding scheduling patients for appointments
- Provide information about available services provided by the clinic
- Computer Applications and Data Entry: Enter customer data, Excel, MSWord, Outlook
- General Administrative duties: filing, scanning, emailing, research
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Maintained reception area cleanliness and tidiness.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Received parcels, routed mail and opened packages for staff.
- Managed the distribution of incoming mail, faxes, and packages.
Receptionist Administrator
Irresistible Smiles
Chula Vista, CA
06.2021 - 12.2022
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained reception area cleanliness and tidiness.
- Handled diverse needs for clients in-person, by phone or through email.
- Responded promptly to emails from customers and other departments within the organization.
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Assisted with administrative tasks such as data entry into company databases.
- Received parcels, routed mail and opened packages for staff.
- Maintained office supply inventory and placed orders to meet demand.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Obtained and processed payments from clients for products and services.
- Performed data entry and other administrative tasks to support departments.
- Managed the distribution of incoming mail, faxes, and packages.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Organized files and spreadsheets to simplify staff access or retrieval.
- Assisted with coordination of events including booking venues, catering services.
- Maintained an organized filing system for all employee records in compliance with legal regulations.
- Supported office security by following safety procedures and controlling access via reception desk.
Education
Highland Park High School
Topeka, KS07-2005
Skills
- Clerical Support
- Customer Service
- Communication
- Remote Office Availability
- Dependable and Responsible
- Multi
- Multitasking
- Microsoft Office
- Relationship Building
- Written Communication
- Basic Math
- Computer Skills
Languages
English
Professional
Spanish
Professional
Timeline
Receptionist Administrator
El Sombrero Restaurant
12.2023 - 02.2024
Receptionist Administrator
Synovation Medical Group
04.2023 - 11.2023
Receptionist Administrator
Irresistible Smiles
06.2021 - 12.2022
Highland Park High School
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