Zelin Chen
Rosemead,CA
Summary
B.S. Candidate at UC San Diego with expertise in e-commerce operations, supplier coordination, and customer support. Proficient in problem-solving through engineering support and analytical thinking, utilizing SQL, Python, and Excel for operational tracking and follow-ups. Currently pursuing Microsoft PL-300 Power BI Data Analyst and Google Data Analytics Professional Certificate. Holds U.S. permanent residency and work authorization.
Overview
6
6
years of professional experience
Work History
E-commerce Operations Specialist
EBay Store
San Diego, CA
12.2025 - Current
- Coordinated daily communication with suppliers in China to confirm product specifications, pricing, inventory availability, and fulfillment timelines across time zones.
- Created and optimized product listings to enhance search visibility and drive conversions.
- Provided comprehensive customer support by responding to inquiries and managing after-sales issues, maintaining strong seller performance metrics.
- Tracked key information using Excel for SKU lists, inventory status, orders, and customer issues to ensure organized records.
- Regularly updated spreadsheets and summarized essential metrics to facilitate follow-ups on pending orders and delayed shipments.
Supply & Quality Assistent
BOSHANG Constraction
Foshan, China
07.2020 - 09.2020
- Verified and reconciled material quantities across job sites to ensure accuracy in delivery and usage.
- Coordinated with site workers, supervisors, and vendors to confirm material needs and installation readiness.
- Maintained organized records of inventory, daily usage, and material requests using Excel.
- Standardized tracking records by eliminating duplicates and inconsistencies to enhance data accuracy.
Education
Bachelor of Science - Applied Science(Mathematics)
University of California, San Diego
La Jolla, CA07-2026
Skills
- Microsoft Excel
- Python
- SQL
- Power BI
- Problem solving
- Business acumen
- Engineering support
- Team collaboration
- Effective communication
- Multilingual (Mandarin and English)
Timeline
E-commerce Operations Specialist
EBay Store
12.2025 - Current
Supply & Quality Assistent
BOSHANG Constraction
07.2020 - 09.2020
Bachelor of Science - Applied Science(Mathematics)
University of California, San Diego