Zelin Serrano
Houston
Summary
Driven Paralegal successful at thriving in high stress, high-pressure environments and situations involving constant change. Experienced with legal research, document preparation, and case management. Utilizes organizational skills and attention to detail to maintain accurate records and support attorneys efficiently. Track record of effective communication and problem-solving in legal environment.
Overview
3
3
years of professional experience
Work History
Junior Paralegal
Aaron G. Christensen, Attorney at Law
07.2024 - Current
- Collaborated with fellow paralegals to develop a comprehensive database of legal resources, improving overall research capabilities.
- Drafted correspondences on behalf of supervising attorneys while adhering to strict deadlines and high-quality standards of professionalism.
- Managed client files and maintained confidentiality, ensuring an organized and secure work environment.
- Created detailed reports summarizing case findings, aiding attorneys in their decision-making process.
Legal Assistant
The NMW Law Firm
05.2024 - 07.2024
- Overlooked supervisors' emails to ensure all clients were responded to appropriately and in a timely manner
- Consistently checked cases to follow up on treatment and insurance calls while drafting required documents to be sent to them
- Overlooked Microsoft calendar frequently to help facilitate tasks and communication with other employees
Financial Department Leader
Chick-fil-A
10.2021 - 06.2024
- Prepared detailed reports for management to clarify existing trends like refunds, reviewed Loomis bags, and reduced shortages by holding the team accountable
- Implemented processes to help improve the procedures prior to my arrival for higher efficiency, better company performance and growth
- Communicated with managers of other departments to maintain transparency
- Motivated team members to consistently deliver effective selling behaviors through coaching and recognition
Education
BS - Criminal Justice
University of Houston- Downtown
Houston, TX12-2025
AA - Criminal Justice
Lone Star Community College
Houston, TX05.2024
Diploma -
Benjamin O. Davis High School
Houston, TX05.2022
Skills
- Legal Research
- Motivational Leadership
- Customer Experience
- Coaching and Mentoring
- Legal writing
- Document drafting
- Order Management
Awards
- Chick-fil-A Scholarship Recipient
- HN-Gary & Heather Montgomery Scholarship Recipient
- HEERF ARP Student Funds Scholarship Recipient
- Cum-Laude Honors Cord (3.7 GPA)
Languages
Spanish
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- Volunteering
- I enjoy cooking for friends and family gatherings
- Backpacking and Hiking
- Road Trips
Timeline
Junior Paralegal
Aaron G. Christensen, Attorney at Law
07.2024 - Current
Legal Assistant
The NMW Law Firm
05.2024 - 07.2024
Financial Department Leader
Chick-fil-A
10.2021 - 06.2024
Diploma -
Benjamin O. Davis High School
BS - Criminal Justice
University of Houston- Downtown
AA - Criminal Justice
Lone Star Community College
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