Zelinda Flores
Peachtree Corners,GA
Summary
Experienced team player and problem solver with a strong track record in managing customer service, quality assurance, data entry/retrieval, and accurate documentation. Demonstrated expertise in key account management, collections, and process improvements in fast-paced consumer-facing marketplaces.
Overview
7
7
years of professional experience
Work History
Customer Representative
Vine Disposal
Norcross, GA
2022.10 - 2024.07
- Handled inbound and outbound calls consistently throughout the workday
- Processed orders using multiple software tabs and email accounts
- Communicate invoice information to brokers and contractors
- Entrusted with main office key responsibilities
- Secured clientele through effective lead follow-up
Travel Agent/Customer Service
Monster Reservations Group
West Palm Beach, FL
2022.03 - 2022.10
- Managed customer profiles according to purchased packages
- Handled customer bookings via debit and credit card transactions
- Proficient in multitasking between dual monitors for data entry
- Maintained positive attitude when interacting with co-workers and customers
- Ensured customer satisfaction by facilitating seamless vacation stays from their chosen packages
- Contributed to increasing overall company revenue through surpassing set goals
Team Member
HomeGoods /TJ Maxx Companies
Palm Beach Gardens, FL
2019.09 - 2022.09
- Operated cash register to facilitate customer checkouts
- Maximized opportunities for customers to apply for TJX Credit Card enabling savings at all establishments
- Enhanced performance in selling company credit cards
- Quickly completed management tasks upon request
- Maintained cleanliness and organization in the store for top notch presentation to increase sales.
Customer Service Representative
Costco Wholesale
Duluth, GA
2017.10 - 2019.05
- Served customers requested meal selections in cafe department
- Operated cash register
- Maintained cleanliness of dining spaces daily
- Ensured materials were fully stocked
- Identified and isolated damaged items
- Enhanced team efficiency by providing on-the-spot assistance on the main floor when required
- Handled sales for seasonal product lines
Education
High school diploma -
Central Gwinnett High School
Lawrenceville, GA05.2018
Skills
- Front Desk
- Sales
- Computer Skills
- Data Entry Proficiency
- Communication Skills
- Retail Sales Expertise
- Cash Management
- Customer Engagement
- Warehouse Experience
- Debt Collection Expertise
- Project Coordination Skill
- Appointment Scheduling
- Information Security
- Inbound and Outbound Calling
- Complaint resolution
- Account updating
- Scheduling
- Positive and professional
- Staff Training
Affiliations
- Create artistic thumbnails for social media accounts
- Design logos for upcoming brands/independent businesses
- Enjoy going outdoors and managing workouts in different weather conditions. This way I have a clear mind, and strong physique for physical work.
Accomplishments
- Working at HomeGoods I received a certificate from our district in Florida for being acknowledged through the customers survey portal.
It was stated my actions were "above and beyond", and the customers experience was rated 5 stars. It was very humbling to receive such a certificate, but without it I'd still keep a positive attitude in the work space.
This way we continue to build a strong cliental with our customers, and have them return for more.
References
References available upon request.
Timeline
Customer Representative
Vine Disposal
2022.10 - 2024.07
Travel Agent/Customer Service
Monster Reservations Group
2022.03 - 2022.10
Team Member
HomeGoods /TJ Maxx Companies
2019.09 - 2022.09
Customer Service Representative
Costco Wholesale
2017.10 - 2019.05
High school diploma -
Central Gwinnett High School