Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Zelinda Flores

Peachtree Corners,GA

Summary

Experienced team player and problem solver with a strong track record in managing customer service, quality assurance, data entry/retrieval, and accurate documentation. Demonstrated expertise in key account management, collections, and process improvements in fast-paced consumer-facing marketplaces.

Overview

7
7
years of professional experience

Work History

Customer Representative

Vine Disposal
Norcross, GA
10.2022 - 07.2024
  • Handled inbound and outbound calls consistently throughout the workday
  • Processed orders using multiple software tabs and email accounts
  • Communicate invoice information to brokers and contractors
  • Entrusted with main office key responsibilities
  • Secured clientele through effective lead follow-up

Travel Agent/Customer Service

Monster Reservations Group
West Palm Beach, FL
03.2022 - 10.2022
  • Managed customer profiles according to purchased packages
  • Handled customer bookings via debit and credit card transactions
  • Proficient in multitasking between dual monitors for data entry
  • Maintained positive attitude when interacting with co-workers and customers
  • Ensured customer satisfaction by facilitating seamless vacation stays from their chosen packages
  • Contributed to increasing overall company revenue through surpassing set goals

Team Member

HomeGoods /TJ Maxx Companies
Palm Beach Gardens, FL
09.2019 - 09.2022
  • Operated cash register to facilitate customer checkouts
  • Maximized opportunities for customers to apply for TJX Credit Card enabling savings at all establishments
  • Enhanced performance in selling company credit cards
  • Quickly completed management tasks upon request
  • Maintained cleanliness and organization in the store for top notch presentation to increase sales.

Customer Service Representative

Costco Wholesale
Duluth, GA
10.2017 - 05.2019
  • Served customers requested meal selections in cafe department
  • Operated cash register
  • Maintained cleanliness of dining spaces daily
  • Ensured materials were fully stocked
  • Identified and isolated damaged items
  • Enhanced team efficiency by providing on-the-spot assistance on the main floor when required
  • Handled sales for seasonal product lines

Education

High school diploma -

Central Gwinnett High School
Lawrenceville, GA
05.2018

Skills

  • Front Desk
  • Sales
  • Computer Skills
  • Data Entry Proficiency
  • Communication Skills
  • Retail Sales Expertise
  • Cash Management
  • Customer Engagement
  • Warehouse Experience
  • Debt Collection Expertise
  • Project Coordination Skill
  • Appointment Scheduling
  • Information Security
  • Inbound and Outbound Calling
  • Complaint resolution
  • Account updating
  • Scheduling
  • Positive and professional
  • Staff Training

Affiliations

  • Create artistic thumbnails for social media accounts
  • Design logos for upcoming brands/independent businesses
  • Enjoy going outdoors and managing workouts in different weather conditions. This way I have a clear mind, and strong physique for physical work.

Accomplishments

  • Working at HomeGoods I received a certificate from our district in Florida for being acknowledged through the customers survey portal.

It was stated my actions were "above and beyond", and the customers experience was rated 5 stars. It was very humbling to receive such a certificate, but without it I'd still keep a positive attitude in the work space.

This way we continue to build a strong cliental with our customers, and have them return for more.

References

References available upon request.

Timeline

Customer Representative

Vine Disposal
10.2022 - 07.2024

Travel Agent/Customer Service

Monster Reservations Group
03.2022 - 10.2022

Team Member

HomeGoods /TJ Maxx Companies
09.2019 - 09.2022

Customer Service Representative

Costco Wholesale
10.2017 - 05.2019

High school diploma -

Central Gwinnett High School

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Zelinda Flores