Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zelinjoh Ashibuogwu

BEDFORD

Summary

Dynamic Operations Manager with a proven track record at ATP Transportation, excelling in team leadership and problem-solving. Enhanced performance outcomes through effective employee empowerment and streamlined supply chain operations, achieving timely deliveries. Skilled in implementing policies and fostering customer relationships, driving both efficiency and satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Operations Manager

ATP Transportation
08.2021 - Current
  • Supervised company drivers and kept employees compliant with federal, state and company transportation policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Technical Support Representative

ADT Security Systems
10.2019 - 02.2021
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Reduced call handling time, implementing efficient diagnostic protocols.
  • Collaborated with product teams to improve software based on customer feedback.

Dispatch Supervisor

Grocers Supply Inc.
12.2012 - 01.2021
  • Supervised team of 10 employees and provided training focused on maximizing overall performance.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled and organized delivery routes.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Answered phone calls and responded to customer emails.
  • Managed customer accounts and invoicing.

Education

Bachelor of Science - Social Sciences

University of Port Harcourt
Nigeria

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Employee relations and conflict resolution
  • Policies and procedures implementation
  • Customer relationship management

Certification

  • Business Analysis Role Based Training Program [Zarantech] [February 25th 2019]
  • Certificate Challenges of Global Poverty MITx

Timeline

Operations Manager

ATP Transportation
08.2021 - Current

Technical Support Representative

ADT Security Systems
10.2019 - 02.2021

Dispatch Supervisor

Grocers Supply Inc.
12.2012 - 01.2021

Bachelor of Science - Social Sciences

University of Port Harcourt

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