Zella Jackson
Newport News,VA
Summary
Compassionate PCA/Caregiver with strong experience in daily living assistance and promoting patient wellbeing. Proven expertise in patient hygiene, emotional support, and maintaining safe environments. Skilled in customer service, driving, and maintaining professional relationships, bringing dedication and attentive care to every role. Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Expertise in [Area of expertise].
Overview
6
6
years of professional experience
1
1
Certification
Work History
PCA/Caregiver Attendant
Help at Home Senior Care
02.2022 - 08.2023
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
PCA/Family Caregiver
Majestic Oaks Home Care Agency
06.2019 - 08.2023
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
Customer Service Cashier
Arby's Restaurant
06.2020 - 06.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Driver/Car Transporter
Lyft Driver Service
04.2017 - 04.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Education
No Degree - HeartSavfer First AID CPR AED
OCFTC
Dublin, GA02.2024
No Degree - ServSafe Certification
OCFTC
Dublin, GA10.2023
CDL - Truck Driver
Ocoee Falls Technical College
Dublin, GA10.2006
High School Diploma -
Weequahic High School
Newark, NJ06.1974
Skills
- Personal Hygiene Assistance
- Behavioral Management
- Emotional Support
- Dementia Care
- Compassionate Care
- Vital signs monitoring
- HIPAA Compliance
- Meal Preparation
- End of life care
- Nutrition monitoring
- Heartsaver First Aid CPR AED
- Home Health Aide
- Heartsaver First Aid (First Aid)
- CPR Certification
- Basic Life Support
- Patient Care Quality
- Oral Hygiene
- Patient Assessments
- Transporting patients
- Certified in CPR/AED
- Caregiver Relations
Certification
American Heart Association Heartsaver First Aid CPR AED
I love to Communicate, Singing, Being Social ect.
Communication is great for everyone, evening if i sometimes don't get a responds back, Especially with the elderly. change is hard for them and feeling they are loosing there independent. Help singing old songs from the past keeps a smile on there face on there good day, Socially keeping them and myself with society. My belief is to keep life going as long as you can still go!
Timeline
PCA/Caregiver Attendant
Help at Home Senior Care
02.2022 - 08.2023
Customer Service Cashier
Arby's Restaurant
06.2020 - 06.2021
PCA/Family Caregiver
Majestic Oaks Home Care Agency
06.2019 - 08.2023
Driver/Car Transporter
Lyft Driver Service
04.2017 - 04.2021
No Degree - HeartSavfer First AID CPR AED
OCFTC
No Degree - ServSafe Certification
OCFTC
CDL - Truck Driver
Ocoee Falls Technical College
High School Diploma -
Weequahic High School
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