Zellina Lucas
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Well-qualified in Management with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Property Manager
US Storage Centers
01.2024 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Assistant Manager
Zell's Italian Sausage
10.2017 - Current
- Oversaw daily financial tasks such as cash handling, recordkeeping, and reporting to ensure accuracy and transparency in all transactions.
- Optimized workflow by assigning tasks based on individual strengths and skills among the team members.
- Collaborated with other food trucks or vendors at events to create a positive atmosphere that attracted more visitors.
- Implemented eco-friendly practices within the food truck''s operations to minimize environmental impact while maintaining profitability.
- Trained new staff members on company policies, procedures, and safety guidelines for smooth onboarding experiences.
- Developed strong vendor relationships for better pricing, product availability, and overall business support.
- Maintained high standards of cleanliness and sanitation, adhering to local health codes and regulations.
- Increased revenue with targeted marketing campaigns and community engagement initiatives.
- Assisted in menu development, incorporating customer feedback to drive innovation within the food truck offerings.
Assistant Manager
Lucas Transportation INC.
01.2021 - 08.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Responsible for providing exceptional customer service to schools and parents to ensure smooth transportation operations.
- Coordinated with school administrators to establish transportation schedules and routes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma -
South Garner High School
Garner, NC12.2021
Skills
Property Management
Payment Collection
Property Inspections
Customer service-focused
Exceptional oral and written communication skills
Tenant relations
Staff Management
Leasing and sales
Property tours and inspections
Administrative Support
Tenant and eviction laws
Microsoft Office
Hairstylist Part Time
I do hair part time ever since I was 15. I attended Paul Mitchell in August 2022.
Timeline
Property Manager
US Storage Centers
01.2024 - Current
Assistant Manager
Lucas Transportation INC.
01.2021 - 08.2023
Assistant Manager
Zell's Italian Sausage
10.2017 - Current
High School Diploma -
South Garner High School
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