Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
Zelma Ingram

Zelma Ingram

Chicago,US

Summary

Highly organized and dedicated administrative assistant with a demonstrated history of delivering exceptional customer service in fast-paced environments. Known for keen attention to detail and strong decision-making skills. Excels at managing multiple concurrent tasks. Demonstrates a self-motivated work ethic that allows for effective and efficient performance, whether working independently or as part of a team.

Overview

24
24
years of professional experience

Work History

Administrative Assistant

BURRELL COMMUNICATIONS
11.2012 - Current
  • Display adaptability and versatility, adept at handling uncertainty and shifting priorities within a dynamic environment.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Exhibit proficiency in execution and time management, delivering tasks effectively and on schedule.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Proven ability to solve administrative challenges while prioritizing multiple activities.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Capable of working independently, yet also a collaborative team member, showcasing interpersonal solid communication abilities
  • Possess exceptional writing and editing prowess with knowledge of all disciplines.
  • Provide backup administrative support to all team members when needed.
  • Skilled in utilizing office productivity tools, such as Microsoft Word, Excel, PowerPoint, NetSuite, and Concur, with a knack for quickly grasping new software and systems.
  • Self-motivated problem solver with a proactive attitude who takes the initiative to complete projects.

Administrative Project Manager

GOVERNMENTAL STRATEGIC SOLUTIONS
05.2010 - 10.2012
  • Have managed multiple projects simultaneously, prioritizing tasks and allocating resources efficiently to meet deadlines.
  • Reduced project costs by 15%, negotiating with suppliers and monitoring budget closely throughout project lifecycles.
  • Provided comprehensive and detailed project status updates to team members and executive management, keeping everyone informed and involved in project's progress.
  • Established development and processing of marketing material and informational handouts for event distribution.
  • Effectively served as customer service representative, responsible for promoting Governmental Strategic Solutions mission statement and ensuring smooth operations.

Executive Assistant Office Manager

CLERK OF THE CIRCUIT COURT OF COOK COUNTY
12.2000 - 04.2010
  • Handled confidential and sensitive information with discretion and tact.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Efficiently streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Provided unwavering professional administrative support during board meetings, including agenda preparation and minute-taking duties, instilling confidence in my ability to handle high-pressure situations.
  • Coordinated interactive events for staff members, significantly boosting team morale by 10% and promoting a positive work environment.

Education

Bachelor of Fine Arts -

Harrington College of Design, Chicago, IL
04.2013

Skills

  • Project Management
  • Technical Skills
  • Calendar management
  • Travel CoordinationConcur
  • Expense Report Reconciliation
  • Support Senior Managers
  • Presentation Decks
  • Process Invoices
  • Cross-Functional Collaboration
  • Multitasking
  • Strong Problem Solver
  • Microsoft Office Suite

Accomplishments

  • Drove program initiatives in collaboration with cross-functional teams
  • Monitored expenditures within approved client budget allocations
  • Supported office operations, including event space reservations and purchasing
  • Ensured accurate data management through a digital filing system
  • Coordinated additional service requests for high-profile celebrities
  • Analyzed client needs to enhance digital filing accuracy and efficiency.
  • Boosted event success by streamlining project coordination and logistics.
  • Facilitated team development through effective administrative support and resource management.
  • Optimized office supply inventory, reducing costs by 15% through strategic vendor negotiations.
  • Enhanced team morale and productivity by initiating monthly motivational meetings.
  • Pioneered a digital transformation strategy that decreased paper use by 30%.

Personal Information

Title: EXECUTIVE ADMINISTRATIVE ASSISTANT

Timeline

Administrative Assistant - BURRELL COMMUNICATIONS
11.2012 - Current
Administrative Project Manager - GOVERNMENTAL STRATEGIC SOLUTIONS
05.2010 - 10.2012
Executive Assistant Office Manager - CLERK OF THE CIRCUIT COURT OF COOK COUNTY
12.2000 - 04.2010
Harrington College of Design - Bachelor of Fine Arts,

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Zelma Ingram