Zema Riseling
Durham,NC
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
6
6
years of professional experience
Work History
Seasonal Warehouse Team member
Joe Van Gogh Coffee
12.2021 - Current
- Professionally Barista trained
- Learned how to work fast paced with large machinery and other equipment
Team Member
The Milkshake Factory
05.2024 - 11.2024
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Took orders on register (Toast pos)
- Created milkshakes with efficiency
- Completed a high volume of dishes
- Helped manage inventory
- Worked different stations to provide optimal coverage and meet production goals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Manager of Clothes
The Scrap Exchange Thrift
11.2023 - 04.2024
- Managed the clothing section & volunteers
- Decide what clothes were considered “upriced”
- Addressed and resolved customer complaints in polite and professional manner.
- Operated register and processed payments (Toast POS)
- Assisted customers in selecting merchandise best suited to needs.
Receptionist
Frog Hollow Outdoors
05.2023 - 08.2023
- Confirmed appointments, communicated with clients, and updated client records (Microsoft Excel & Google calender)
- Co-social media coordinator
- Responded to One-on-one conversations with clients that would come by the office
- Gained exceptional customer service skills both over the phone and in person
- Kept reception area clean and neat to give visitors positive first impression.
Bakery Assistant
Buzzy Bakes
05.2023 - 08.2023
- Baked cookies, cupcakes, milkshakes, cupcake sundays, ect..
- Prepared dough for the week on my days off
- Worked register with efficient service sometimes with lines out the door.
- Washed dishes and sanitized prep area at end of each shift.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
Barista
Museum of Life And Science - Elements Café
06.2022 - 08.2022
- Worked a small coffee shop in a gift shop all by myself - fast paced environment
- Developed excellent customer service skills especially when it comes to parents with young children
- Helped manage inventory and restocking goods
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
Waitress, Barista, & Cashier
Foster's Market
03.2020 - 07.2021
- Maintained customer satisfaction with timely table check-ins to make sure all orders go to the right people
- Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness
- Fast-paced environment, taking orders with long lines and very efficient customer service
- Trained new team members in cash register operation, stock procedures, and customer service
- Provided exceptional service to high volume of daily customers
Retail worker
Chaz’s Bull City Records
06.2019 - 01.2020
- Gained experience working hands on with customers
- Assisted with visual appeal of store
- Attended to restocking
- Cleaned Records
Education
GED -
Durham School of the Arts
Durham, NCSome college - undefined
St. Lawrence University
Canton, NYSkills
- Stock control
- Performance management
- Team leadership
- Customer/Client relations
- Microsoft Excel
- Google Excel
- POS devices
- Customer service
- Dental Assistant Certification (May 2025)
Career Summary - Skills
- Microsoft Excel & Google Excel
- Professionally Barista trained by Joe Van Gogh
- Familiar with POS devices
- Completed certification of dental assisting from DentalU
- Kind & efficient customer service
Timeline
Team Member
The Milkshake Factory
05.2024 - 11.2024
Manager of Clothes
The Scrap Exchange Thrift
11.2023 - 04.2024
Receptionist
Frog Hollow Outdoors
05.2023 - 08.2023
Bakery Assistant
Buzzy Bakes
05.2023 - 08.2023
Barista
Museum of Life And Science - Elements Café
06.2022 - 08.2022
Seasonal Warehouse Team member
Joe Van Gogh Coffee
12.2021 - Current
Waitress, Barista, & Cashier
Foster's Market
03.2020 - 07.2021
Retail worker
Chaz’s Bull City Records
06.2019 - 01.2020
Some college - undefined
St. Lawrence University
GED -
Durham School of the Arts
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