Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Zemaja Patrick

Washington

Summary

Dynamic and motivated server with a vibrant personality and a flexible approach to customer service. Known for creating an upbeat and friendly atmosphere, and meeting customer needs to enhance the dining experience. Several years of exceptional customer service experience demonstrate a strong commitment to my personal and professional growth. Although there's never a dull moment Im sure to maintain professionalism in all guest interactions,

Overview

13
13
years of professional experience

Work History

Restaurant Server

Toms Watch Bar
08.2024 - Current
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained upbeat, guest-focused service during peak hours and live sporting events.
  • Build rapport with guest, regulars and sports fans.
  • Served food and beverages promptly with focused attention to customer needs.
  • Manage set up of banquet food stations and coordinated service to multiple dining areas.

Concierge

Classic Concierge
03.2023 - Current
  • Being the first impression of the residence I am sure to maintain self confidence and a smile. Daily I log in lobby activities, put in service request, sort mail and assist residents with things such as lock outs, move outs, missing packages and any other needs.

Head Hostess/Server

The Eleanor DC
01.2018 - 02.2024
  • The Eleanor gave me space to grow, from hosting, serving and event planning. My duties included training and managing the hosting staff. Preparing staff for dinning events and major buyouts. As well as provide table service in timely friendly matter. I bring the vibes and professionalism which always bring the guest back.

Medical Receptionist

Sports Therapy and Rehab
12.2021 - 06.2022
  • My daily duties included, Being the first impression of the office, answering phones, scheduling appointments, collecting copays, managing and updating care-charts, issue treatment plans. As well as light health insurance knowledge.

Customer Service Rep

Block Advisor
01.2018 - 01.2022
  • Block advisor is a seasonal position that I’ve work 3 consecutive tax seasons. My duties here include providing a welcoming experience to the clients, managing busy phone line, accommodating clients wants and specific needs, Follow all procedures to keep clients information and sensitive files confidential.

Customer Service

Steven the Tailor
12.2018 - 03.2020
  • Being the point of contact for the shop, I handle all client interactions, open and closed the shop. I prepare all pick ups, manage tailoring reservations, keep clients updated on finish garments, also assist with measurements. I also do a weekly audit and report for all garments and all payments.

Shift Leader

Little Ceasers
01.2013 - 12.2017
  • As a shift leader, I set the team up for the shift. Opening the restaurant, taking inventory, counting the safe, assigning stations for the the crew. Leaving the store set up for the following shift, as well managing all food and labor cost.

Education

Highschool Diploma -

Suitland HS
Suitland, MD
01.2014

Skills

  • Food and Beverage Knowledge
  • Customer satisfaction
  • Order taking
  • Memory retention
  • 50 WPM Typing
  • Customer Service
  • Time Management
  • Multitasking
  • Communication
  • Leadership
  • Management

LANGUAGES

English | Native

Timeline

Restaurant Server

Toms Watch Bar
08.2024 - Current

Concierge

Classic Concierge
03.2023 - Current

Medical Receptionist

Sports Therapy and Rehab
12.2021 - 06.2022

Customer Service

Steven the Tailor
12.2018 - 03.2020

Head Hostess/Server

The Eleanor DC
01.2018 - 02.2024

Customer Service Rep

Block Advisor
01.2018 - 01.2022

Shift Leader

Little Ceasers
01.2013 - 12.2017

Highschool Diploma -

Suitland HS

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