Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zeme Joa

Harmony,PA

Summary

Accomplishes LPN and Office Manager with a proven track record at AHN Allegheny Clinic, showcasing exceptional organizational skills and a commitment to enhancing patient care.

Striving in staff management and customer service, achieving significant improvements in patient satisfaction and operational efficiency. Improving at office administration and relationship building, working to enhance positive environments and streamlining workflow processes.

Overview

46
46
years of professional experience

Work History

Office Manager

AHN Allegheny Clinic
03.2024 - Current
  • Handles sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provides exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintaines accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversees office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Maintains professional demeanor by staying calm when addressing unhappy or angry customers.
  • Coordinates office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assists in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

LPN

AHN/Cranberry Internal Medicine
09.1984 - Current
  • Administered medications and injections to patients.
  • Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
  • Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
  • Monitored patient health conditions to report changes to assigned physician.
  • Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
  • Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
  • Reviewed patient history to verify conditions and current medications.
  • Assisted with admissions, appointments, transfers, and discharges.
  • Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
  • Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
  • Reduced medication errors by accurately administering medications and diligently verifying patient information.
  • Adhered to treatment plan instructions when administering medications and treatments to patients.
  • Evaluated patient histories, complaints, and current symptoms.
  • Participated in ongoing professional development opportunities to enhance knowledge base and skillset as an LPN.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Cared for wounds, provided treatments, and assisted with procedures.
  • Performed routine evaluations of each patient's status, needs, and preferences.
  • Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
  • Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
  • Provided patient education on health care issues and prescribed medications.
  • Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
  • Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
  • Assisted physicians during examinations or procedures as needed, playing a vital role in the overall patient experience.

LPN

Sewickley Hospital
01.1981 - 03.1983
  • Administered medications and injections to patients.
  • Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
  • Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
  • Monitored patient health conditions to report changes to assigned physician.
  • Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
  • Administered controlled narcotics, inserted IVs, and performed catheterizations.
  • Reviewed patient history to verify conditions and current medications.
  • Assisted with admissions, appointments, transfers, and discharges.
  • Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
  • Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
  • Reduced medication errors by accurately administering medications and diligently verifying patient information.
  • Adhered to treatment plan instructions when administering medications and treatments to patients.
  • Participated in ongoing professional development opportunities to enhance knowledge base and skillset as an LPN.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Cared for wounds, provided treatments, and assisted with procedures.
  • Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
  • Provided compassionate end-of-life care, ensuring that patients were comfortable and families felt supported during the process.
  • Delivered emotional support to patients and families during challenging times.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Delivered updates in patient status to charge nurse, recording changes in medical records.
  • Assisted physicians during examinations or procedures as needed, playing a vital role in the overall patient experience.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
  • Helped patients complete bathing, dressing and eating.
  • Monitored patient reactions to medications and treatments, quickly addressing adverse reactions.

LPN

Shadyside Hospital
08.1978 - 03.1981

Job description is the same as Sewickley Hospital.

Education

LPN Diploma - Nursing

Community College of Allegheny County
Pittsburgh, PA
08-1978

High School Diploma -

Richland High School
Gibsonia, PA
06-1977

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Scheduling and calendar management
  • Customer relations
  • Payroll and budgeting
  • Relationship building
  • Scheduling
  • Inventory control
  • Staff management
  • Employee supervision
  • Staff hiring
  • Meeting planning
  • Workflow planning
  • Banking operations
  • Decision-making
  • Problem resolution
  • Good judgment
  • Documentation and reporting
  • Team leadership
  • Hiring and training
  • Onboarding and orientation
  • Goal setting

Timeline

Office Manager

AHN Allegheny Clinic
03.2024 - Current

LPN

AHN/Cranberry Internal Medicine
09.1984 - Current

LPN

Sewickley Hospital
01.1981 - 03.1983

LPN

Shadyside Hospital
08.1978 - 03.1981

LPN Diploma - Nursing

Community College of Allegheny County

High School Diploma -

Richland High School
Zeme Joa