Summary
Overview
Work History
Education
Skills
Timeline
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Zemirah Benson

Wolcott

Summary

Results-driven leave management professional, well-versed in administering leave policies and ensuring compliance with relevant laws. Known for strong collaboration with HR and other departments to achieve seamless leave coordination. Reliable and adaptable, with focus on process improvement and employee support.

Overview

18
18
years of professional experience

Work History

Leave Specialist

Fullscope DRMS
03.2024 - Current
  • Developed strong relationships with employees on leave, fostering trust and open communication throughout the process.
  • Investigated potential instances of leave abuse, maintaining company integrity while respecting employee privacy rights.
  • Guided employees through the FMLA process to ensure proper documentation was submitted, protecting their rights and benefits during medical leaves.

Contact Center Representative

Fullscope DRMS
05.2023 - 03.2024
  • Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
  • Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
  • Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
  • Managed high call volume while remaining focused on delivering excellent customer experiences.

Insurance Agent

American Senior Benefits
12.2017 - 01.2023
  • Duties included, scheduling and assisting those getting into Medicare and those on Medicare
  • I also assisted those in need of Medicaid services (spend downs, proper application process for proper acceptance)
  • Approached potential clients by using direct marketing mailings and phone contacts
  • Maintained high standards of customer service by building relationships with clients
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments
  • Obtained underwriting approval by completing application for coverage
  • Prepared and reviewed insurance applications to verify compliance with regulations
  • Identified potential risks in client businesses and recommended appropriate insurance coverage
  • Educated clients on insurance policies and procedures
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations
  • Conducted annual reviews of existing policies to update information
  • Cross-sold insurance products to existing clients to reach sales targets

Creative Chef /Butcher Assistant

HyVee Foods
01.2015 - 12.2017
  • Job title creative cook/butcher duties included, following sales team on promotions and creating menus according to those sales items
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale
  • Replenished butcher counter displays to maintain fresh, appealing produce
  • Complied with food safety, hygiene and sanitation regulations for safe food preparation
  • Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases
  • Prepared for special holidays and events by adjusting inventories and anticipating demand

Lead Line Cook

Minnehaha Country Club
10.2012 - 12.2014
  • Duties included weekly specials to match the seasonal and weekly menu changes
  • Maintained well-stocked stations with supplies and spices for maximum productivity
  • Prepared and cooked full course meals based on restaurant recipes and specifications
  • Produced adequate amounts of mise en place to make meal preparation easier
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity

Sous Chef

Washington National Rehab Center
01.2010 - 09.2012
  • Duties included, preparing menus and executing fresh made meals for the guests of the residents
  • I managed a crew of 27
  • I had to schedule, resolve all conflict among employees, meal and menu prep ordering of supplies, uniforms and day-to-day operational equipment
  • I also implemented the 'next man up attitude'
  • Collaborated with staff members to create meals for large banquets
  • Coordinated with vendors to order supplies and maintain high quality standards
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers

Sous Chef

Aramark
03.2007 - 01.2010
  • In charge of the live action stations which included the Asian fusion, the American diner, grab and go and the Mediterranean station
  • There were a total of 48 employees which I coached with the 'next man up attitude'
  • Duties included scheduling, ordering, interviewing, seasonal menu, and allergy menu
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques
  • Implemented food cost and waste reduction initiatives to save money
  • Obtained fresh, local ingredients to improve dish flavors and limit grocery costs
  • Planned promotional menu additions based on seasonal pricing and product availability

Education

High School Diploma -

North Haven High School
North Haven, CT
06-1998

High School Diploma -

Educational Center For The Arts
New Haven, CT
06-1998

Skills

  • Employee relations
  • Benefits coordination
  • HR policies
  • FMLA expertise
  • Multitasking
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Relationship building

Timeline

Leave Specialist

Fullscope DRMS
03.2024 - Current

Contact Center Representative

Fullscope DRMS
05.2023 - 03.2024

Insurance Agent

American Senior Benefits
12.2017 - 01.2023

Creative Chef /Butcher Assistant

HyVee Foods
01.2015 - 12.2017

Lead Line Cook

Minnehaha Country Club
10.2012 - 12.2014

Sous Chef

Washington National Rehab Center
01.2010 - 09.2012

Sous Chef

Aramark
03.2007 - 01.2010

High School Diploma -

North Haven High School

High School Diploma -

Educational Center For The Arts

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Zemirah Benson