Zena Arnold

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Interacted with customers by phone or in-person to provide information.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Operate electronic register and adding machines
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Made arrangements for restocking of low-stock items.

Enhanced inmate rehabilitation by implementing evidence-based programming and support services.

• Mentored junior correctional officers, sharing best practices in effective inmate management strategies.
• Assisted in the development of institutional policies that promoted fairness, consistency, and respect among staff and inmates alike.
• Managed inmate work assignments, ensuring productive utilization of labor resources within correctional facility.
• Performed routine inspections of housing units, identifying maintenance issues for prompt resolution by facilities personnel.
• Maintained safety and security within correctional facility through diligent monitoring and supervision of inmate.
• Conducted thorough searches for contraband, preventing potential threats to the safety of staff and inmates.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Conducted routine and emergency head counts.
• Tracked inmates through head counts, visitor logs, and scheduled activities.
• Assisted in development of procedures and policies to maintain peace and order in facility.
• Inspected work sites and crew trucks for contraband, cleanliness, and safety.
• Prepared reports to document incidents and violations.
• Made rounds at specified intervals and conducted head counts and roll calls.
• Conducted security checks of inmates and living areas.
• Issued lethal and non-lethal weapons to certified staff.
• Maintained the security and accountability of the armory.
• Field Training Officer :
• Led training programs for newly hired correctional officers, emphasizing safety protocols and proper use of restraint equipment.
• Trained to operate different positions and equipment within the facility to obtain certification and accuracy.
• Switchboard operator
• Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
• Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
• Documented messages and forwarded to correct individual.
• Firearms, unarmed self defense, and Virginia Department of Correction In-Service training.

• Helped patients effectively manage routine bathing, grooming, feeding and other hygiene needs.
• Improved patient satisfaction by providing compassionate assistance with daily activities.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.

• Provided service and protection to the public and offenders.
• Worked with Offenders of minimum, medium, close and maximum custody.
• Training included unarmed self defense, fire arms and several NC In-service classes.
• Conducted surveillance to detect suspicious activity.
• Completed patrols in assigned areas to identify and deter criminal activities.

• Maintained clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.

• Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
• Provided mobility assistance such as walking and regular exercising.
• Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
• Cooked tasty, nourishing meals for patients to promote better nutrition.
• Performed light housekeeping tasks for patients, creating clean and comfortable living environment conducive to healing.
• Assisted patients with daily living activities, enhancing their quality of life and promoting independence.

• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Upheld infection control and prevention policies across different patient-facing areas.
• Transported patients between rooms and appointments or testing locations.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Facilitated personal hygiene management, feeding and ambulation.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Helped patients with self-feeding and assisted feeding, based on individual needs.

• Collaborated with team members to meet production deadlines and maintain consistent workflow.
• Ensured product quality through thorough inspection of assembled items before moving them to next stage in process.
• Met daily quotas consistently by always working hard and efficiently with little downtime.
• Assisted quality assurance by inspecting items and removing defective parts.
• Completed skilled work using electrical, hydraulic and air-activated hand tools.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained clean, safe, and organized store environment to enhance customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Developed strong working relationships with staff, fostering positive work environment.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

• Inspected chicken parts for businesses.
• Packaged parts in trays for outgoing shipping.
• Operated grader machinery safely, adhering to all safety regulations and guidelines to minimize accidents on job site.
• Removed items of inferior grades from production lines and collected for alternate use or disposal.

• Implemented quality control measures to ensure consistent delivery of high-quality products or services from crew members under supervision.
• Led successful projects by effectively delegating tasks according to individual strengths and expertise.
• Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
• Increased customer satisfaction through effective communication and timely resolution of issues.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Handled any paper work involving inventory and sales in the coarse of a shift.