Zena Davis

• Assisted the borrower with posting monthly mortgage payments
• Guided the borrower through understanding the escrow analysis
• Answered general questions for inbound and outbound calls for numerous transactions: Taxes, Insurance, Payoffs, Assumptions, Re-Amortization, Escrow Removal and adding escrow
• Provided excellent customer service during transactions
• Maintained updated knowledge through continuing education and advanced training.

Assisted the borrower with posting monthly mortgage payments

• Guided the borrower through understanding the escrow analysis
• Answered general questions for inbound and outbound calls for numerous transactions: Taxes, Insurance, Payoffs, Assumptions, Re-Amortization, Escrow Removal and adding escrow
• Provided excellent customer service during transactions
• Maintained updated knowledge through continuing education and advanced training.

• Processed Construction Draw Loans, Jumbo One Close, Homestyle Renovation Loans, Detroit Land Bank, FHA, VA, 203K, Purchase, and Refinance.
• Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
• Coordinated with underwriters to resolve issues and expedite approvals
• Managed conditions sent from underwriting departments
• Communicated with clients to gather necessary information and clarify requirements
• Resolved any discrepancies or issues that arose during the loan process
• Processed post-closing documents including insurance policies, tax returns, payoffs
• Verified accuracy of data entered into automated underwriting systems such as Fannie Mae DU, LP or Freddie Mac LP, DO
• Ensured strict adherence to federal and state regulations throughout the loan process

• Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
• Coordinated with underwriters to resolve issues and expedite approvals
• Managed conditions sent from underwriting departments
• Communicated with clients to gather necessary information and clarify requirements
• Resolved any discrepancies or issues that arose during the loan process
• Processed post-closing documents including insurance policies, tax returns, payoffs
• Verified accuracy of data entered into automated underwriting systems such as Fannie Mae DU, LP or Freddie Mac LP, DO
• Ensured strict adherence to federal and state regulations throughout the loan process
• Coordinated with third party vendors such as title companies, appraisers, surveyors
• Trained new loan processors on company procedures and loan processing software
• Analyzed financial statements, including pay stubs, W-2s, and bank statements.