Zena Garcia
Savannah,GA
Summary
Top-notch professional with extensive experience in aviation industry. Highly skilled in navigating aircraft and adhering to FAA regulations while providing safe, comfortable experience for passengers. Skilled in emergency procedures with aptitude to make quick and decisive decisions under pressure.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista
Collin's quarter
07.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Pilot
United States Army
05.2020 - Current
- 2nd Lieutenant in the Army National Guard
- Current job title is a 15A, which is an Aviation Officer and Pilot
- Trained and qualified to fly the UH60M Blackhawk and the UH72 Lakota
- Time in the Army and at Flight School led to gaining invaluable skills such as attention to detail, the ability to plan missions and manage people, the ability to learn at a fast pace in a high stress environment, and time management.
- Worked in the S4 shop and assisted in supply chain management while helping with maintenance, security, and record keeping of US government property.
- Improved flight safety by conducting thorough pre-flight inspections and identifying potential hazards.
- Enhanced operational efficiency with meticulous flight planning and effective communication with air traffic control.
- Maintained a high level of proficiency in emergency procedures, contributing to an excellent safety record.
- Ensured strict adherence to FAA regulations, promoting a culture of compliance within the organization.
Hostess
Whiskey cake
08.2021 - 01.2022
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
Baker
Doughp/Onyx Coffee Lab – HQ
11.2020 - 05.2021
- Assisted In baking all food and pastries for the Onyx coffee shop locations in NWA
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Helped manage inventory in store, deliver food, test new recipes, and fulfill orders.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Certified Nursing Assistant
Butterfield Trail Village
09.2017 - 11.2020
- Assisted with feeding, bathing, dressing, and all activities of daily living
- Monitored the health of residents and made note of any changes in physical or mental performance
- Took vital signs, charted hourly, and worked in conjunction with nurses, doctors, and physical therapists.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Built rapport with patients and families, providing emotional support during difficult times.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
Lifeguard
University of Arkansas Recreation
11.2018 - 01.2020
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Streamlined rescue procedures by implementing an effective communication system among staff members.
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Collaborated closely with management to identify areas for improvement within the lifeguarding program.
- Assisted in developing emergency action plans for various aquatic facilities, ensuring preparedness for any situation.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
Lifeguard
City of Plano Parks and Recreation
06.2015 - 08.2018
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Streamlined rescue procedures by implementing an effective communication system among staff members.
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Collaborated closely with management to identify areas for improvement within the lifeguarding program.
- Assisted in developing emergency action plans for various aquatic facilities, ensuring preparedness for any situation.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
Education
Bachelor of Arts - Biology
University of Arkansas
Fayetteville, AR05.2020
Skills
- Personnel Management
- Weapons Handling
- Operational Planning
- Physical Fitness
- Leadership Development
- Decision Making
- Organizational Skills
- Risk Assessment
- Critical Thinking
- Public Speaking
- Pre-Flight Checks
- Aircraft Piloting
- Simulator Training
- Navigation
- Flight Planning
Certification
- Commercial pilot, 4829626, Rotorcraft - helicopter; Instrument helicopter S-70M
- Certified Patient Care Technician - National Performance Specialists, 03/20/23, 03/19/25, 500+ hours of clinical shadowing experience in a hospital setting
- Basic Life Support (CPR and AED) - American Heart Association, 08/10/21, 08/23/23
- Certified Nursing Assistant – TX, 01/01/15, 01/01/17
- Certified Nursing Assistant – AR, 01/01/16, 01/01/22
- Red Cross Certified Lifeguard, 01/01/15, 05/01/20
Certifications
- Commercial pilot - Certificate #: 4829626, Rotorcraft - helicopter; Instrument helicopter S-70M
Timeline
Barista
Collin's quarter
07.2023 - Current
Hostess
Whiskey cake
08.2021 - 01.2022
Baker
Doughp/Onyx Coffee Lab – HQ
11.2020 - 05.2021
Pilot
United States Army
05.2020 - Current
Lifeguard
University of Arkansas Recreation
11.2018 - 01.2020
Certified Nursing Assistant
Butterfield Trail Village
09.2017 - 11.2020
Lifeguard
City of Plano Parks and Recreation
06.2015 - 08.2018
Bachelor of Arts - Biology
University of Arkansas
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