Zena Hall
Spring Lake,NC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, focusing on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Services Craftsman- Staff Sergeant (E-5)
Kansas Air National Guard
05.2019 - Current
- Operate and maintain specialized equipment to ensure optimal functionality and safety standards.
- Develop technical skills through hands-on training in various service operations.
- Implement process improvements that enhance workflow efficiency across service teams.
- Coordinate with leadership to address service challenges, contributing to strategic planning initiatives within the unit.
- Maintain effective supply levels by monitoring and reordering food stock and dry goods. Issue quality food items to be cooked and served to around 150 Military personnel both Saturdays and Sundays of Regular Scheduled Drills.
- Maintain high personal grooming standards and uniform presentation.
- Assist in setting up and breaking down kitchen stations.
- Serve as a reliable point person for clients whenever they need assistance or information about their project's progress.
- Supervise three Airmen to maintain readiness, lethality, and resilience.
- To stay ready, resilient, and lethal, complete any and all training given over a Regular Scheduled Drill Weekend promptly.
Human Resources Specialist- Title 32 T
Kansas Air National Guard
09.2023 - 09.2025
- Managed employee records and maintained the confidentiality of sensitive information.
- Coordinated training sessions, ensuring materials and logistics were organized effectively.
- Provided exceptional customer service by promptly addressing and resolving customer issues and concerns.
- Created and issued Common Access Cards for military personnel, civilians, and retired/dependant IDs to military personnel and their families. Updated records to ensure accounts were updated with the correct information.
- Reviewed, processed, and finalized Active Guard Reserve job renewals to ensure members didn't have a break in coverage for TRICARE Health insurance or problems in pay before the end of their initial tour and the beginning of their new tour.
- Qualified applicants who applied for specific Active Guard Reserve job announcements promptly and provided correct information and qualifications to the Selecting Supervisor(s), ensuring candidates were prequalified for said position.
Receptionist/Customer Account Manager
Dotsie Cuillo State Farm
05.2022 - 09.2023
- Managed front desk operations, ensuring seamless customer service and efficient appointment scheduling.
- Coordinated communication between clients and insurance agents to enhance service delivery.
- Trained new reception staff on office protocols, fostering a collaborative work environment.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Collected Insurance payments, processed transactions, and updated relevant records.
- Handled complaints, provided appropriate solutions, and alternatives within proper timeframes, and followed up to achieve resolution.
- Established performance and service goals and held associates accountable for individual performance.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Dress Specialist
David's Bridal
01.2018 - 06.2023
- Consulted with clients to determine dress preferences and provide tailored recommendations.
- Assisted in fitting sessions, ensuring optimal adjustments for a perfect fit.
- Collaborated with bridal consultants to enhance customer experience during appointments.
- Trained new team members on fitting procedures and best customer service practices.
- Kept up-to-date with industry trends and competitor offerings, staying ahead of the market curve.
- Coordinated with the alterations department to ensure the timely completion of dress modifications according to client specifications.
- Built strong client relationships, resulting in high client retention and repeat business.
- Assisted brides in selecting the perfect wedding gown, contributing to their special day's success.
- Kept the neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on appropriate racks.
Daycare Attendant
Ascension Via Christi Child Development Center
07.2021 - 05.2022
- Helped lead teachers develop individualized lesson plans to promote cognitive and social development.
- Maintained accurate records of attendance and incident reports, ensuring compliance with regulations.
- Assisted in the development of age-appropriate, hands-on curriculum to stimulate cognitive growth and motor skill development.
- Enhanced child safety by consistently monitoring play areas and conducting regular safety checks.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Read stories, sang songs and facilitated creative play.
- Implemented behavior management strategies to foster a positive learning environment.
Preschool Paraprofessional
Munson Primary School
09.2017 - 05.2019
- Supported classroom activities, fostering a positive learning environment for preschool students.
- Assisted lead teacher with lesson preparation and implementation of educational programs.
- Monitored student behavior, ensuring compliance with safety protocols and promoting constructive interactions.
- Collaborated with parents to address individual student needs, enhancing communication and support strategies.
- Facilitated small group activities, encouraging social skills development and peer interaction among students.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Participated actively in ongoing professional development workshops to enhance knowledge of best practices in early childhood education.
Assistant Manager
Hibbetts Sports
07.2016 - 12.2017
- Supervised store operations, ensuring high standards of customer service and product presentation.
- Trained and mentored staff on sales techniques and inventory management practices.
- Implemented promotional strategies to enhance product visibility and drive sales growth.
- Collaborated with management to establish goals, improving overall store profitability and customer satisfaction.
- Resolved customer inquiries and complaints effectively, fostering a positive shopping experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Bachelor of Science - Business Administration
Southwestern College, Professional Studies
Winfield, KS05-2028
High School Diploma -
Mulvane High School
Mulvane, KS05-2016
Skills
- Client relationship building
- Training and mentoring
- Deadline adherence
- Teamwork and collaboration
- Customer service
- Attention to detail
- Time management
- Flexible and adaptable
- Reliability
- Reliable and punctual
- Organizational skills
Timeline
Human Resources Specialist- Title 32 T
Kansas Air National Guard
09.2023 - 09.2025
Receptionist/Customer Account Manager
Dotsie Cuillo State Farm
05.2022 - 09.2023
Daycare Attendant
Ascension Via Christi Child Development Center
07.2021 - 05.2022
Services Craftsman- Staff Sergeant (E-5)
Kansas Air National Guard
05.2019 - Current
Dress Specialist
David's Bridal
01.2018 - 06.2023
Preschool Paraprofessional
Munson Primary School
09.2017 - 05.2019
Assistant Manager
Hibbetts Sports
07.2016 - 12.2017
Bachelor of Science - Business Administration
Southwestern College, Professional Studies
High School Diploma -
Mulvane High School