Summary
Overview
Work History
Education
Skills
Languages
SOCIAL MEDIA
SOCIAL MEDIA/NETWORKING
Timeline
Generic

ZENA HASSAN

Cedar Grove,NJ

Summary

Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need. Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

6
6
years of professional experience

Work History

Sales Assistant

Paul Miller Bmw
11.2020 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
  • Coordinated logistics and catering for meetings and sales events.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Receptionist

PRECISION AND ACCOUNTING LLC
03.2017 - 09.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

Some College (No Degree) - Marketing

Rutgers, The State University of New Jersey
Newark, NJ

Skills

  • Social Perceptiveness
  • Accounts Payable and Accounts Receivable
  • Credit and Debt Card Processing
  • Stock Management and Auditing
  • Brand and Product Knowledge
  • Payment Processing
  • Store Organization
  • Selling Skills
  • Hospitality and Accommodation
  • Cash Handling
  • Guest Experiences
  • Network Transformation
  • Microsoft Access

Languages

Arabic
Native or Bilingual

SOCIAL MEDIA

Social media is all about connections and communication. The ability to create engaging and relevant content, including text, images, videos, and other multimedia formats that resonate with my target audience. The ability to interpret data from social media analytics platforms (e.g., Facebook Insights, Twitter Analytics, etc.) to track performance, identify trends, and make data-driven decisions. I have knowledge of running effective paid social media campaigns, including audience targeting, budget management, and A/B testing. I have a great understanding of brand identity and consistency in maintaining the brand's voice, tone, and visual elements across different social media channels. The ability to handle customer inquiries, complaints, and feedback in a professional and helpful manner.

SOCIAL MEDIA/NETWORKING

Social networking has revolutionized marketing and business communication. It provides a cost-effective way for businesses to reach their target audience, promote products or services, and engage with customers directly. The ability to create engaging and relevant content, including text, images, videos, and other multimedia formats that resonate with the target audience. I have t he ability to interpret data from social media analytics platforms (e.g., Facebook Insights, Twitter Analytics, etc.) to track performance, identify trends, and make data-driven decisions. I have Knowledge of running effective paid social media campaigns, including audience targeting, budget management, and A/B testing. I have a great understanding of brand identity and consistency in maintaining the brand's voice, tone, and visual elements across different social media channels.

Timeline

Sales Assistant

Paul Miller Bmw
11.2020 - Current

Receptionist

PRECISION AND ACCOUNTING LLC
03.2017 - 09.2020

Some College (No Degree) - Marketing

Rutgers, The State University of New Jersey
ZENA HASSAN