Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Timeline
Generic

Zena Morehead

Program Manager
Portland,OR

Summary

Proven leader in program management and team development, I spearheaded strategic initiatives at Cascadia Health, enhancing service delivery and project outcomes. Skilled in risk management and team leadership, I boosted cross-functional collaboration and stakeholder engagement, achieving significant advancements in addiction and mental health services. My approach consistently leads to improved community engagement and operational efficiency. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 14 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

12
12
years of professional experience
4
4
Certifications

Work History

Program Manager II

Cascadia Health SUD Addiction Gambling Program
09.2022 - Current


  • Program development, Intergraded Co-Occurring Disorders (ICOD)& Outreach CRM services, Building Work-place Relationships between the four Health Centers at Cascadia Health.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed and maintained logistics workflows, procedures and reports.
  • Built teams to address project goals and objectives for multiple projects.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Implemented risk management strategies to mitigate potential barriers to project success.

Social Work Case Management II

Adventist Health Portland
09.2021 - 09.2022
  • Increased community engagement by connecting clients to appropriate resources and social activities.
  • Diversified service offerings by identifying emerging trends in client needs and adjusting programmatic focus accordingly.
  • Mitigated crisis situations through active listening, de-escalation techniques, and timely intervention where needed.
  • Elevated team performance by providing ongoing supervision, professional development opportunities, and constructive feedback to case management staff.
  • Promoted self-advocacy skills among clients by providing information, tools, and encouragement to make informed decisions.
  • Advanced cultural competence within the organization through training and consultation on diversity issues.
  • Strengthened organizational partnerships through effective communication, collaboration, and mutual goal-setting with external agencies.
  • Supported educational goals for young clients by liaising with schools and advocating for necessary accommodations or interventions.
  • Championed mental health literacy within the community through public presentations on various topics related to social work practice.
  • Optimized service delivery by regularly evaluating program effectiveness using qualitative data analysis methods.

Chemical Dependency Counselor II

LifeWorks NW
03.2012 - 01.2020
  • Program Manager of the DUI program for 8 years, training new staff(DUI & A&D), Coordinated Care with ADES of Portland, Monthly reports, DMV Certifications, Urinalysis testing,
  • Enhanced treatment outcomes for clients with co-occurring disorders through integrated mental health services and support.
  • Evaluated program effectiveness using data-driven metrics, identifying areas for improvement and implementing necessary changes.
  • Strengthened community partnerships, establishing referral networks to increase access to supportive resources for clients.
  • Facilitated referrals to additional services such as housing assistance or vocational training programs, supporting overall client well-being beyond substance abuse recovery efforts.
  • Promoted a culture of continuous learning and professional growth among counseling staff, sharing best practices and staying current on industry trends.
  • Implemented relapse prevention strategies into treatment planning, equipping clients with tools to maintain long-term sobriety.
  • Collaborated with insurance providers to secure coverage for client services, reducing financial barriers to treatment access.
  • Conducted thorough assessments to determine appropriate level of care for incoming clients, ensuring proper placement within the program.
  • Developed and led group therapy sessions, fostering a safe environment for open discussions and personal growth.
  • Served as a liaison between clients and their families, educating loved ones on addiction dynamics and promoting healthy communication patterns.
  • Maintained accurate documentation of client progress, ensuring compliance with regulatory standards and facilitating effective communication among team members.
  • Developed strong rapport with clients to establish trust and facilitate open communication regarding their recovery journey.
  • Enhanced staff development by conducting regular training sessions on relevant topics in chemical dependency counseling.

Education

Master's Degree - Social Work

Portland State University
Portland, OR
05.2001 -

Bachelor of Science - BSHD

Warner Pacific College
Portland, OR
05.2001 -

A&D Counselor - Drug Abuse Counseling

Portland Community College
Portland, OR
05.2001 -

Associate of Applied Science - General Studies

Portland Communicty College
Portland
05.2001 -

High School Diploma -

Jefferson High School
Jefferson, OR
05.2001 -

Skills

Project Management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of10 staff members.
  • Achieved implementation of the Integrated Co-Occurring Disorders and CRM Outreach Services. through effectively helping with coordination of task between the four Cascadia Health Centers..
  • Resolved product issue through consumer testing.

Software

Avatar, Credible and Epic

Certification

CADC II

Timeline

CSWA

09-2023

Program Manager II

Cascadia Health SUD Addiction Gambling Program
09.2022 - Current

Social Work Case Management II

Adventist Health Portland
09.2021 - 09.2022

BSHD

04-2015

CADC II

07-2013

MRT

06-2013

Chemical Dependency Counselor II

LifeWorks NW
03.2012 - 01.2020

Master's Degree - Social Work

Portland State University
05.2001 -

Bachelor of Science - BSHD

Warner Pacific College
05.2001 -

A&D Counselor - Drug Abuse Counseling

Portland Community College
05.2001 -

Associate of Applied Science - General Studies

Portland Communicty College
05.2001 -

High School Diploma -

Jefferson High School
05.2001 -
Zena MoreheadProgram Manager