Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
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Zena Williams

Summary

Proactive and meticulous Store Manager with over 27 years of experience in retail industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

28
28
years of professional experience

Work History

Soft Lines & Hardlines Manager

Academy Sports And Outdoors
05.2023 - Current
  • Elevated store's guest satisfaction 88% by guaranteeing swift resolution of customer issues.
  • Drives financial performance, sales of the store by reviewing and evaluating profit & loss statements, budgeting, weekly forecasting and controlling expenses
  • Assisted customers in selecting recreational products by explaining features and benefits, discussing price points and asking open-ended questions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Ensure playbook execution 100% to company standards such as: signage, pricing, planogram execution sets, compliance and inventory control
  • Gun compliance: daily and monthly gun audits trace compliance requests and customer repairs

Business Owner

Cinnamon Investments, LLC
04.2020 - Current
  • Real estate and rental properties investment
  • Clothing and accessory boutique
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Store Manager

Walmart
02.2009 - 12.2022
  • Facility Manager of 6 high volume stores ranging from 88- 160 million dollars within 14 years of service
  • Operated 5 complex facilities within during my tenure; which includes the complexity of the inner city demographics, high shrink stores, high people turnover and community challenged areas
  • Financial performance through driving store sales, P & L statements, budgeting and forecasting along with controlling experiences
  • Reduced shrink results in the facility by 50% within a year in 3 of the stores
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Removed 4 of the stores off the high shrink performance list within 2 full years of assignment
  • Managed 400+ hourly store employees and 18 salaried managers successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings through executing programs and servant leadership
  • Initiated community involvement outreach to encourage management and associates to serve as good members of the community
  • Teach, train and mentoring associates with daily store tours, inventory management flow, shrinkage controls and assisting with corrective actions as needed

Store Co Manager

Walmart
05.2005 - 02.2009
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Trained and mentored associates to teach daily tasks and procedures.

Shoes & Jewelry District Manager

Walmart
10.2002 - 05.2005
  • Ran 2 districts in this role over 3 years which included 1 rural district of 8 stores and 1 inner city district of 9 stores
  • Took on a bottom 20% performing district in the Metro Detroit area with a volume 24 million. District improved by 70 bases points within 2 years and was no longer on the bottom performer company list
  • Delivered effective execution for the business area by driving experience and holding management accountable through initiating and leading company change efforts to maximize results
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Drive overall financial performance of the market by preparing, analyzing, and reconciling financial report
  • Implemented and modeled customer service standards across multiple facilities by ensuring unbeatable excellence in store standards
  • Drive competitive talent within facilities by championing company Human Resources initiatives and addressing business needs
  • Built positive and productive relationships with store and field leadership.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.

Assistant Store Manager

Wal-Mart Supercenter
06.1998 - 10.2002
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Sales Associate

Walmart
08.1995 - 06.1998
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Business Administration And Management

Bellevue University
Bellevue, NE

Associate of Arts - Business Administration

McNeese State University
Lake Charles, LA
05.1994

Associate of Arts - Office Technology

McNeese State University
Lake Charles, LA
05.1994

Skills

  • Store Merchandising
  • Pricing Strategies
  • Store Operations Oversight
  • Recruiting and Hiring
  • Verbal and Written Communication
  • Business Leadership
  • Policies and Procedures
  • Inventory Management
  • Team Building and Leadership
  • Multitasking and Organization
  • Sales Strategies
  • Strategic Business Initiatives
  • Sales Activities
  • Presentation Manager
  • Maintaining Clean Work Areas
  • Operational Planning
  • Motivational Leadership
  • Revenue Growth
  • Process Management
  • Effective Working Relationships
  • Recruitment and Training
  • Organize Inventory

Accomplishments

  • Regional Store Management Council 2022-2023
  • Divisional Mentee 2013-2014
  • Sam Walton Institute Graduate 2004

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Soft Lines & Hardlines Manager

Academy Sports And Outdoors
05.2023 - Current

Business Owner

Cinnamon Investments, LLC
04.2020 - Current

Store Manager

Walmart
02.2009 - 12.2022

Store Co Manager

Walmart
05.2005 - 02.2009

Shoes & Jewelry District Manager

Walmart
10.2002 - 05.2005

Assistant Store Manager

Wal-Mart Supercenter
06.1998 - 10.2002

Sales Associate

Walmart
08.1995 - 06.1998

Business Administration And Management

Bellevue University

Associate of Arts - Business Administration

McNeese State University

Associate of Arts - Office Technology

McNeese State University

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Zena Williams