Zenab Jahfari
Mississauga,Ontario
Summary
Experienced with managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
7
7
years of professional experience
Work History
Receptionist
Intelligent Office
02.2023 - 12.2023
- Greeted incoming visitors offering a warm and professional welcome to guests, clients, and staff.
- Answered phone calls efficiently, routing them to the appropriate department or person, and taking accurate messages when necessary.
- Organized appointments, meetings, and conference room bookings, ensuring there are no scheduling conflicts.
- Managed and directed emails, responding to general inquiries, and ensuring proper follow-up on correspondence.
- Balanced various tasks, from administrative duties to handling unexpected situations, while staying organized and calm under pressure.
Sales Associate
Guerlain
09.2021 - 03.2022
- Provided personalized, high-end customer service, helping clients with products selection based on their needs and preferences, and making tailored recommendations for fragrances, skincare, and makeup.
- Maintained in-depth knowledge of Guerlains product range, ingredients, history, and the benefits of each item.
- Achieved individual and store sales targets through proactive selling.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Assisted with maintaining a visually appealing store layout.
Beauty Advisor
Shoppers Drug Mart
03.2017 - 09.2021
- Provided personalized beauty advice including skincare, makeup, and fragrance recommendations.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Maintained an in-dept understanding of a wide range of beauty products.
- Offered makeup application services or demonstrations to clients.
- Handled customer purchases, returns, and exchanges accurately.
Education
Certificate - E-commerce And Online Business Management
University of Toronto
04.2020
Highschool Graduate -
Loyola Catholic Secondary
06.2014
Skills
- Time management
- Organization skills
- Telephone skills
- Customer and client relations
- Customer/Client relations
- Data entry
- Multi-line telephone operation
- Customer service
- Problem-solving skills
- Excellent people skills
- Upselling strategies
- Makeup application
Timeline
Receptionist
Intelligent Office
02.2023 - 12.2023
Sales Associate
Guerlain
09.2021 - 03.2022
Beauty Advisor
Shoppers Drug Mart
03.2017 - 09.2021
Highschool Graduate -
Loyola Catholic Secondary
Certificate - E-commerce And Online Business Management
University of Toronto
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