Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Quote
Timeline
RegisteredNurse
Zenab Selim

Zenab Selim

Sealy,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure an excellent position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated patience, understanding and problem solving expertise, including competitive offerings, pricing and market positioning. Proficient manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in a variety of customer service skills with a medical background. Customer-focused professional with successful 10-year career in customer service sector. Dynamic successful applying focus and drive in busy business environment. Innovative and goal-oriented Management professional committed to growth and success. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through logical and rational thinking. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

10
10
years of professional experience
3
3
Certification

Work History

Medical Assistant

Katy Dermatology
07.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Taught patients about medications, procedures, and care plan instructions.
  • Verified patient insurance coverage and collected required co-payments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assisted physician by preparing Botox solutions for administration as well as other injectables.
  • Adept at filling multiple roles: front desk receptionist, medical assistant and desk nurse.

Manager: Remote

Compas Driving School
03.2017 - 07.2023
  • Established team priorities, maintained schedules and monitored performance.
  • Onboarded new employees with training and new hire documentation.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Accomplished multiple tasks within established timeframes.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Front Desk Secretary

Saint Mary’s Hospital
01.2019 - 03.2020
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Performed research to collect and record industry data.

Professional Driving Instructor

Compas Driving School
03.2016 - 01.2020
  • Supported student drivers in hands-on road training.
  • Facilitated learning of various self-enrichment topics through detailed lesson plans.
  • Designed routes and set practice skills to challenge student drivers and build behind-the-wheel confidence.
  • Collaborated with colleagues to share ideas and resources to enhance student experience and success.
  • Provided feedback, guidance and support to students on participation and performance.
  • Offered timely commands to assist student driver in steering or braking to avoid accidents.
  • Evaluated student performance and documented progress and goals.
  • Worked with fellow teachers to devise and implement support plans to help students excel.
  • Retained current and thorough knowledge of state driving laws and regulations.
  • Made driving test appointments for each student and communicated with DMV staff.
  • Organized activities to promote learning and increase student enjoyment.
  • Reviewed process, requirements and registration information with students to facilitate driver education enrollment.
  • Supported students in identifying, setting and achieving personal goals.
  • Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
  • Monitored student progress and provided individualized instruction to meet student needs and goals.
  • Scheduled appointments with students for driving lessons.
  • Met needs of different students by adapting teaching materials and methods.
  • Created interactive activities to engage students and maximize learning.

Medical Scribe

Pediatrics On Demand
10.2018 - 01.2019
  • Edited drafts created from speech recognition software.
  • Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
  • Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
  • Communicated with healthcare providers to clarify information and resolve issues.
  • Transcribed sensitive documents with complete confidentiality.
  • Handled multiple projects simultaneously, providing clients with prompt and high-quality service.
  • Communicated with other medical staff and personnel to obtain additional patient information.
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Stayed on top of current patient loads to facilitate efficient and organized workflow.
  • Determined information to be included in reports.
  • Conducted research to clarify dictated information and resolve discrepancies.
  • Managed electronic files and archives to keep transcripts organized and accessible.
  • Collected required documents to prepare discharge and release summaries of patients.
  • Responded to patient inquiries to provide information and resolve issues and concerns.
  • Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar, and spelling.
  • Maintained accurate and complete medical records to comply with regulations and standards.
  • Verified medical terminology and codes to deliver accurate and up-to-date information.
  • Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
  • Gathered patient charts to prepare for upcoming appointments and maintain organization.
  • Used EMR to input information into computerized patient record system.
  • Attended continuing education workshops to maintain professional standards and stay up-to-date with new developments.
  • Accompanied physicians through day in fast-paced, stressful environments.
  • Troubleshot and resolved technical issues to maintain productivity and quality of work.
  • Expertly transcribed medical reports for variety of physicians in hospital setting.

Medical Doctor/Student Intern

Jackson Park Hospital
11.2015 - 02.2016
  • Analyzed problems and worked with teams to develop solutions.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Prepared project presentations and reports to assist senior staff.
  • Completed research, compiled data, and assisted in timely reporting.
  • Facilitated successful completion of projects from concept to launch.
  • Gained operational knowledge and supported departmental needs.
  • Reported back to instructor to receive day-to-day tasks and responsibilities.

Drive Tester

ATEC Wireless
09.2013 - 05.2014
  • Conducted tests and diagnostic procedures using tools such as analyzers, multimeters, and power supplies.
  • Followed standard operating procedures for inspections and tests.
  • Mentored junior team members efficiently to generate best output.
  • Followed safety protocols while handling hazardous materials.
  • Recorded inspection and test results on data sheets.
  • Monitored product quality at all stages of production process.
  • Planned and estimated test activities to determine effort needed to validate quality of product under test.
  • Utilized quality control software to track and analyze product data.
  • Raised descriptive, concise and useful defect reports and quality standards to showcase testing process.
  • Provided feedback to production team regarding product quality.
  • Wrote and executed effective functional tests and carried out exploratory testing to assess product performance.
  • Operated and maintained testing equipment.
  • Repaired faults, reassembled products, and completed additional tests.

Education

M.D. - Medicine (Pre-Medicine)

Atlantic University College of Medicine
Gros Islet, Saint Lucia
08.2020

M.D. - Medicine

All Saints Medical University
Chicago, IL
08.2020

Bachelor of Science - Biology

Montclair State University
12.2014

Bachelor of Science - Biology

Passaic County Community College
12.2014

Skills

  • Customer Relationship Management
  • Project Management
  • Sales and Marketing
  • Staff Management
  • Team Leadership
  • Verbal and Written Communication
  • Managing Employee Relations
  • Managing Defaults
  • Employee Training
  • Managing Appointments
  • Issue and Conflict Resolution
  • Coaching and Mentoring
  • Managing Reception
  • Managing Routines
  • Productivity Performance
  • Time Management
  • Schedule Preparation
  • Job Assignments
  • Complex Problem-Solving
  • Managing Laborers
  • Food and Beverage Management
  • Invoice Reconciliation
  • Strategic Planning
  • Performance Tracking and Evaluations
  • Managing Terminations
  • Overseeing Employees
  • Managing Files and Records
  • Managing Multiple Tasks
  • Reading Comprehension
  • Scheduling and Coordinating
  • Account Management and Updating
  • Negotiation
  • Reconciling Cash Drawers
  • Administration and Reporting
  • Quality Patient Care
  • Patient Admission
  • Medical Filing
  • EMR Systems
  • Proper Sterilization Techniques
  • Advanced Anatomy Knowledge
  • Charting Expertise
  • Human Anatomy and Physiology
  • Clinic Administration
  • Wound Care and Irrigation
  • Sterile Procedures and Techniques
  • Customer Service
  • Medical Charts and Records
  • Patient Skin and Nail Care
  • Documentation Review
  • Simple Dressings
  • Medical Testing
  • Treatment Options
  • Assisting with Physical Exams
  • Patient Management
  • First Aid
  • Outpatient Procedures
  • Lab Equipment Operation
  • Prescription Refills
  • Vital Sign Monitoring
  • Dictation and Transcription
  • Maintaining Liquid Nitrogen Tanks

Certification


  • HIPAA/OSHA certified
  • CPR certification

Languages

Arabic
Limited Working
Pashto
Native or Bilingual
English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

But better to get hurt by the truth than comforted with a lie.
Khaled Hosseini

Timeline

Medical Assistant

Katy Dermatology
07.2023 - Current

Front Desk Secretary

Saint Mary’s Hospital
01.2019 - 03.2020

Medical Scribe

Pediatrics On Demand
10.2018 - 01.2019

Manager: Remote

Compas Driving School
03.2017 - 07.2023

Professional Driving Instructor

Compas Driving School
03.2016 - 01.2020

Medical Doctor/Student Intern

Jackson Park Hospital
11.2015 - 02.2016

Drive Tester

ATEC Wireless
09.2013 - 05.2014

M.D. - Medicine (Pre-Medicine)

Atlantic University College of Medicine

M.D. - Medicine

All Saints Medical University

Bachelor of Science - Biology

Montclair State University

Bachelor of Science - Biology

Passaic County Community College

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Zenab Selim