Summary
Overview
Work History
Education
Skills
Timeline
Generic
Zenabu Yusufu

Zenabu Yusufu

Columbus

Summary

Driven and results-oriented professional with a proven track record at Sheetz, enhancing customer satisfaction and streamlining operations. Leveraging exceptional communication skills and sales expertise, I consistently exceeded sales targets. Skilled in customer service and problem-solving, I fostered strong client relationships and improved operational efficiency.

Overview

2025
2025
years of professional experience

Work History

Sales Associate

Sheetz
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Built relationships with customers to encourage repeat business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Collaborated with team members to achieve monthly sales targets.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Pharmaceutical Packaging Technician

Hikma Pharmaceuticals
12.2024 - Current
  • Ensured product quality through meticulous inspection of packaged products, resulting in reduced customer complaints.
  • Mitigated potential risks associated with product contamination by enforcing strict personal hygiene practices among staff members.
  • Enhanced production efficiency by optimizing pharmaceutical packaging processes and adhering to industry regulations.
  • Increased overall customer satisfaction through diligent label verification procedures before final shipment.
  • Assisted in training new hires on proper use of equipment and adherence to SOPs, fostering a culture of continuous learning and development.
  • Labeled packages with appropriate shipping information for accurate deliveries.
  • Operated and maintained packaging equipment with focus on safety and productivity.
  • Sorted and weighed products after packaging to assess quality, identify defects and grade resulting items.
  • Sealed products by applying appropriate fastenings and ties and confirmed seal integrity to prevent product and packaging damage.
  • Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
  • Regulated machine flow, speed and temperature and stopped and reset machine to address malfunctions.
  • Followed packing processes to increase speed and accuracy.
  • Followed safety protocols to prevent accidents and injuries.
  • Maintained a clean, organized workspace, adhering to company guidelines for hygiene and safety standards in the packaging area.
  • Maintained high-quality standards for packaged products, conducting regular quality checks and addressing issues promptly.
  • Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.
  • Consistently met or exceeded daily productivity targets through effective time management and prioritization of tasks.
  • Counted and recorded finished and rejected packaged items.
  • Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
  • Trained new packagers in proper techniques and safety protocols, fostering a safe and productive work environment.
  • Assembled packages according to meet specific customer requirements.
  • Achieved faster order fulfillment with improved workflow management and team coordination.
  • Reviewed orders by inspecting labeling, packaging, and contents.
  • Attached identification labels to finished packaged items and cut stencils and stencil information on containers such as lot numbers or shipping destinations.
  • Demonstrated flexibility by adapting readily to changes in production schedules or priorities, maintaining productivity during periods of high demand or unexpected challenges.
  • Completed all orders within established time frames to support timely deliveries.
  • Verified packages met safety and security standards to reduce damage or errors in transit.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Collaborated with production teams to synchronize packaging operations, maximizing overall output.
  • Worked closely with cross-functional teams to resolve any product or operational issues that arose during the packaging process.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Loaded and unloaded products onto and off delivery trucks to support seamless operations.
  • Maintained optimal equipment performance by carrying out simple hourly maintenance on machines.
  • Enhanced packaging efficiency by implementing automated systems and streamlined processes.
  • Reduced downtime by performing regular preventive maintenance on packaging equipment, extending the lifespan of machinery.
  • Actively participated in quarterly business reviews, utilizing performance metrics to drive process improvements in the packaging area.
  • Safeguarded product integrity with strict adherence to temperature control guidelines during storage and transportation procedures.
  • Continuously updated professional knowledge and skills by attending industry conferences, seminars, and workshops relevant to pharmaceutical packaging technology.
  • Collaborated with team members to identify bottlenecks in the packaging process, implementing solutions for improved performance.
  • Troubleshot equipment malfunctions promptly, minimizing delays in critical operations while maintaining safety protocols at all times.
  • Coordinated material inventory management with purchasing department to prevent stockouts or overages that could impact production timelines.
  • Developed comprehensive documentation of package assembly instructions for new products, facilitating smooth handoffs between departments.
  • Identified opportunities for waste reduction in material usage during the packaging process, resulting in significant cost savings.
  • Maximized production output by monitoring line performance data, adjusting operational parameters as needed for optimal results.
  • Streamlined workflow by implementing Lean manufacturing techniques, leading to increased productivity and cost savings.
  • Contributed to successful product launches by effectively coordinating packaging schedules and resources with cross-functional teams.
  • Optimized packaging materials usage, cutting costs without compromising on quality.
  • Implemented preventative maintenance schedule for packaging equipment, reducing unexpected malfunctions.
  • Balanced multiple packaging projects, demonstrating effective prioritization skills.
  • Maintained clean and safe work environment, complying with all safety regulations.
  • Assisted in design of new packaging, contributing to more appealing product presentation.
  • Improved packaging speed without sacrificing accuracy, balancing quality with efficiency.
  • Facilitated team meetings to discuss improvements in packaging processes.
  • Ensured product quality by conducting regular inspections, adhering to strict standards.
  • Upheld strict confidentiality regarding packaged products, protecting company interests.
  • Reduced waste by implementing sustainable packaging practices.
  • Adapted quickly to new packaging technologies, keeping operations modern and efficient.
  • Trained new employees on packaging machinery, leading to decrease in operational errors.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Identified issues, analyzed information and provided solutions to problems.

Education

Higher National Diploma - Human Resources Management

Higher Institute of Business Management And Techno
Buea, Cameroon
06.2015

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Outgoing personality
  • Relationship building
  • Cash handling
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • Client service
  • Conflict resolution
  • Sales expertise
  • Product sales
  • Customer needs assessment
  • Complex Problem-solving
  • Meeting deadlines
  • Upselling
  • Professional demeanor
  • Cleaning techniques
  • Guest relations
  • Sales training
  • Payment processing
  • Inventory tracking
  • Sales development
  • Policy and procedure adherence
  • Product recommendations
  • Sales goals attainment
  • Display setup
  • Brand promotion
  • Negotiation tactics
  • Product promotions
  • Shipment processing
  • Fraud detection
  • Expert in subject
  • Friendly and outgoing
  • Verbal and written communication
  • Customer engagement
  • Task prioritization
  • Client retention strategies
  • Calm demeanor
  • Superb time management
  • Exceeds sales goals
  • New teller training
  • Product guidance
  • Lead database management
  • Written and oral communication skills
  • Positive and professional

Timeline

Pharmaceutical Packaging Technician

Hikma Pharmaceuticals
12.2024 - Current

Sales Associate

Sheetz

Higher National Diploma - Human Resources Management

Higher Institute of Business Management And Techno

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Zenabu Yusufu