Zenai Navarro
Casa Grande,Arizona
Summary
Versatile Medical Support professional committed to positively impacting facility operations and patient care quality demonstrated over 9-year career history. Well-versed in healthcare regulations, terminology and safe practices. Handles high-volume workloads with grace and accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Aerospace Medical Technician
United States Air Force
07.2018 - 02.2021
- Served as a liaison between medical providers and aviation leadership, helping to address healthcare concerns specific to the aerospace environment.
- Provided critical support during aeromedical evacuation missions, ensuring the safe transport of patients requiring advanced care.
- Enhanced patient care by conducting thorough medical assessments and administering appropriate treatments.
- Promoted a culture of safety and awareness by conducting regular briefings on aerospace medicine topics for flight personnel.
- Collected and safely handled specimens for laboratory tests.
- Maintained high levels of readiness by participating in regular disaster preparedness drills and exercises involving simulated aircraft emergencies.
- Supported emergency response efforts by coordinating with medical professionals and first responders during aircraft incidents.
- Optimized patient outcomes through diligent monitoring and follow-up care after initial treatment interventions.
- Developed comprehensive training programs for new Aerospace Medical Technicians, promoting a culture of continuous learning and professional development.
Pharmacy Technician
Southern Arizona VA Health Care System
06.2015 - 07.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Pharmacy Technician
CVS Pharmacy
06.2015 - 07.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Counted, measured and compounded medications following standard procedures.
Education
Bachelor of Science - Nursing
Chamberlain University
Phoenix, AZ05.2024
Associate of Science - Emergency Medical Technology
Community College of The Air Force
San Antonio, TX05.2019
High School Diploma -
Socorro High School
El Paso, TX05.2015
Skills
- Basic Life Support Certification
- Immunization Administration
- Implementing policies
- Excellent Time Management
- Laboratory Specimen Collection
- Medical Charting
- Patient Assessment
- Critical Care Management
- Emergency Medical Response Skills
- Emergency Medical Responder
- Trauma Management Techniques
- Flight Medicine Knowledge
- Direct Patient Care
- Vital signs monitoring
- HIPAA Compliance
- Patient relationship building
Certification
- EMT - Emergency Medical Technician
- CPhT - Certified Pharmacy Technician
- BLS Provider
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Aerospace Medical Technician
United States Air Force
07.2018 - 02.2021
Pharmacy Technician
Southern Arizona VA Health Care System
06.2015 - 07.2018
Pharmacy Technician
CVS Pharmacy
06.2015 - 07.2018
Bachelor of Science - Nursing
Chamberlain University
Associate of Science - Emergency Medical Technology
Community College of The Air Force
High School Diploma -
Socorro High School
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